About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The National Channel Manager assumes Leadership of the Partner's experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. This role is the primary point of contact to strategic partners, acting as a trusted advisor and valued business consultant. The Sr. NCM develops the executive strategy and governs the overall relationship between the strategic partner and Lumen, acts as an advocate of Lumen within the strategic partner ecosystem. Establishes deep relationships with key strategic partner stakeholders, and in collaboration with the local channel team(s) provides and manages to jointly developed business objectives and action plans, engages in strategic sales opportunities, and ultimately drives profitable revenue growth for both Lumen and our partner(s).
The Main Responsibilities
Partner Relationship Management
Provide assigned Strategic Partner(s) with support team and ancillary guidance of Lumen resources
Build relationships with top strategic sellers.Coordinate and collaborate with PS on reaching out to top strategic sellers on a consistent basis
Responsible for creating, developing, and managing to joint business plan with assigned Strategic Partner(s)
Perform quarterly business review (QBR) with assigned Strategic Partner(s)
Marketing/Events; Local field support team is expected to be primary support for events and should be included in conversations re events in their region(s)
Develop national/regional market coverage plans and initiatives
Enables Partner understanding of solutions, value equations and performance-based programs
Solves channel unique PPA abnormalities. Manage Partner roll process. Provides oversight to CIE partnership with Direct.
Enable the partner experience creating awareness of Channel methods, programs, and guidelines.
Execute PPA commitments; leading QBRs, initiative/ROI tracking, while driving Channel development initiatives.
Ensure resolution of all anomalies concerning partner compensation and customer A/R.
Measure and analyze partner performance. Adjustment of strategies for improvement, as needed.
Sales and revenue growth by engaging in top strategic opportunities with Lumen and Strategic Partner(s) and coordinating on large strategic renewal opportunities.
Forecasting. Work with ecosystem on internal reports & systems (SFA, Sales Reports, ROVR), and Strategic Partner(s) to provide general funnel guidance on expected sales
Manage monthly base revenue minimum of $4M What We Look For in a Candidate
7 - 10+ years of related sales experience, including at least 5 years in partner sales
Proven success of building strong relationships and partnerships
Advanced understanding of company's technology products and network capabilities
Advanced knowledge of company financial measurements, technology industry, and indirect sales model
Ability to travel up to 50%
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$145,530 - $194,040 in these states: CA, WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
LI-Onsite
Requisition #: 340992
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
