Assistant Director of Operations

Hyatt • West Hollywood, CA • 2h ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Director of Operations oversees hotel services including both Rooms and F&B operations. Maximizes room revenues, controlling expenses, and driving the highest level of customer service. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications:

Responsible for short and long term planning and the management of the Hotel Operations.

Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

Experience supervising all Departments

Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property

Experience developing standards and operating procedures.

Hire, train, empower, coach and counsel, performance and salary reviews

Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Implement procedures to increase guest and associate satisfaction

Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.

Maintain communications with Corporate Staff

Coach and counsel employees to reflect Hyatt service standards and procedures

Primary Location: US-CA-West Hollywood

Organization: Andaz West Hollywood

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: WES002547

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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