Custom Loan Servicing Associate

JPMorgan Chase • Newark, DE • 7h ago

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Associate II within JPMorganChase, you will manage a portfolio of loans, ensuring compliance with technical standards and organizational policies. Your loan servicing knowledge will be key in interpreting documents, interacting with stakeholders, and meeting deadlines. You will use strategic planning and time management skills to address complex situations and develop solutions. Proficiency in conflict management and stakeholder management will help you navigate conflicts and facilitate win-win discussions. By fostering collaboration and improving relationships, you will contribute to the success of our Lending Services team.

Job responsibilities

Act as the primary point of contact for internal and external clients, addressing issues and providing resolutions in the loan servicing process.

Interpret complex legal credit agreements and related documentation, liaising with legal teams when necessary to ensure accurate understanding and application.

Initiate loan activities such as funding, re-pricings, and payments as per client instructions and in accordance with credit agreements, demonstrating advanced proficiency in time management and organization.

Calculate and monitor complex interest and fee accruals at various rate levels across changing lender distributions, utilizing critical thinking skills to ensure accuracy.

Conduct quality control on new deals, restructures, and amendments, verifying system setup accuracy and ensuring conformity to credit agreements and organizational policies.

Required qualifications, capabilities, and skills

Four or more years of experience in loan servicing or a related field, with a focus on managing and interpreting complex loan documents.

Demonstrated proficiency in strategic planning, with the ability to define organizational direction and make decisions on resource allocation.

Advanced skills in time management and organization, with a proven track record of efficiently managing multiple tasks and achieving goals effectively.

Proficient in conflict management, with experience in identifying and resolving conflicts of interest within teams and business decisions.

Proven ability to leverage emotional intelligence to build trusting relationships, recognize emotions of self and others, and use this information to guide thinking and behavior.

Preferred qualifications, capabilities, and skills

Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong teamwork and communication skills.

Operate as a highly motivated self-starter, capable of working independently within a team environment to drive initiatives and achieve goals.

Develop and implement strategies to improve client satisfaction and service delivery, utilizing strategic thinking to influence business decisions and enhance outcomes.

Maintain awareness of operational risks throughout the lending lifecycle, applying critical thinking to mitigate potential issues.

Leverage data and technology literacy to analyze data and implement innovative solutions, enhancing efficiency and effectiveness in operations.

Mentor and coach junior team members, sharing experience and knowledge to foster their development and strengthen team capabilities.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Chicago,IL $80,750.00 - $117,000.00 / year

Similar Jobs

Universal Associate I (Teller/New Accounts) - Full-time w/ benefits - Greenville Office

First Citizens Community Bank • Greenville, DE • 1d ago

Finance, Accounting & Banking

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1496354 JOB RESPONSIBILITIES: Provide timely and courteous customer service. Process customer tran...

1d ago

Go to Apply

Staff Accountant

Robert Half • Newark, DE • 1d ago

Finance, Accounting & Banking

Description Reputable, services firm located in the Northern Delaware area is looking to hire a Staff Accountant with proven knowledge of financial forecasting and modeling. The responsibilities for this Staff Accountant...

1d ago

Go to Apply

Finance Data Mart - Data Domain Architect

JPMorgan Chase • Wilmington, DE • 1d ago

Finance, Accounting & Banking

As part of our team, you'll help modernize our data environment and unlock new opportunities for career growth and skill development. As a Domain Data Architect, within the Finance Data Mart team, you will partner with T...

1d ago

Go to Apply

Accounts Receivable Representative

Cintas • Aston, PA • 1d ago

Finance, Accounting & Banking

Requisition Number: 220562 Job Description Cintas is seeking an Accounts Receivable Representative. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to iden...

1d ago

Go to Apply

Program Finance Analyst

CACI International • Aberdeen Proving Ground, MD • 2d ago

Finance, Accounting & Banking

Job Title: Program Finance Analyst Job Category: Finance and Accounting Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel:...

2d ago

Go to Apply

Manager, Product Manager - Bank Moderinzation

Capital One • Wilmington, DE • 2d ago

Finance, Accounting & Banking

Manager, Product Manager - Bank Moderinzation Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and susta...

2d ago

Go to Apply

Private Bank - Product Manager - Vice President

JPMorgan Chase • Newark, DE • 2d ago

Finance, Accounting & Banking

If you are a strategic thinker who is passionate about product development lifecycle, J.P. Morgan is the place for you! As a Product Manager within the Private Bank Client Service Group at JP Morgan, you will be responsi...

2d ago

Go to Apply

Private Bank - Product Manager - Vice President

JPMorgan Chase • Newark, DE • 2d ago

Finance, Accounting & Banking

If you are a strategic thinker who is passionate about product development and shaping product strategy, J.P. Morgan is the place for you! Shape the future of Private Banking as a Product Manager at JP Morgan - drive str...

2d ago

Go to Apply

Finance & Business Management - Senior Associate

JPMorgan Chase • Wilmington, DE • 3d ago

Finance, Accounting & Banking

Join our Card and Connected Commerce Chief Administrative Office team and provide support in optimizing planned spend, acting as a trusted advisor, and being responsible for identifying, escalating, and mitigating financ...

3d ago

Go to Apply

Finance Director - Consumer Operations

Citizens • Newark, DE • 3d ago

Finance, Accounting & Banking

Description Director, Finance - Consumer Operations Role Overview We are seeking a Director of Finance to provide strategic financial leadership for Consumer Operations , a critical pillar of the Consumer Bank. This is a...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.