Customer Service Supervisor

Waste Connections • Elkhart, IN • 1d ago

Waste Connections is currently looking for a Customer Service Supervisor to join the team in Elkhart

The Customer Service Supervisor plays a vital leadership role within our district operations by overseeing the customer service team, driving continuous improvement in service delivery, and ensuring our employees and customers receive exceptional support. This position manages day to day administrative operations, supports the District Manager, and promotes Waste Connections' commitment to safe, environmentally responsible, and efficient service.

Key Responsibilities

Leadership & People Management

Lead, coach, and develop customer service personnel, including hiring, training, scheduling, performance evaluations, and progressive discipline.

Foster a positive, collaborative, and high performance team environment.

Allocate work effectively while promoting accountability, productivity, and professional growth.

Customer Service & Operational Oversight

Manage daily operations of the customer service department, ensuring timely and accurate handling of customer inquiries, service requests, and escalations.

Identify and resolve operational issues impacting customer experience or workflow efficiency.

Ensure adherence to Waste Connections' standard operating procedures and safety expectations across the department.

Administrative & District Support

Provide high level administrative support to the District Manager, including coordinating projects, managing documents, assisting with budgeting/fiscal tasks, and facilitating cross department communication.

Oversee day to day office operations such as clerical tasks, records management, and workflow coordination.

Reporting, Planning & Program Coordination

Assist with developing, improving, and implementing reporting tools and departmental metrics.

Coordinate training programs, workshops, meetings, travel, and special events.

Support planning and execution of operational projects and district initiatives.

Systems & Process Improvement

Develop proficiency in Waste Connections' proprietary operational systems and ensure team adoption and compliance.

Recommend and support process improvements that enhance efficiency, accuracy, and customer satisfaction.

Perform additional duties and responsibilities as assigned.

Required Qualifications

Bachelor's degree preferred; equivalent experience considered.

Minimum 3 years of management experience, preferably within a call center or customer service environment.

Strong proficiency with Microsoft Word and Excel.

Demonstrated ability to supervise, train, and develop employees; effectively organize, prioritize, and schedule workloads.

Skilled in organizing and coordinating administrative operations and projects.

Working knowledge of basic accounting procedures, budgeting, and reporting.

Excellent written and verbal communication skills.

Strong problem solving, analytical, and data gathering skills.

Understanding of management principles, inventory control, supplies/equipment coordination, and office operations.

Ability to build and maintain a cooperative and positive work environment.

What We Offer

Waste Connections provides excellent family focused benefits, including:

Medical, dental, and vision coverage

Flexible spending accounts

Long term disability and life insurance

401(k) retirement plan

Extensive opportunities to "Connect with Your Future" through career growth, training, and advancement

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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