Customer Service Manager

Robert Half • Elkhart, IN • 2h ago

Description

On Behalf of our client we are looking for an experienced and motivated Customer Service Manager to lead a customer service team in Elkhart, Indiana. This role involves overseeing daily operations, ensuring excellent service delivery, and fostering a collaborative and highperforming work environment. The ideal candidate will bring strong leadership skills and a dedication to enhancing both employee and customer experiences.

Compensation: $60,000-$70,000 + 10% Bonus

8:00am-5:00pm- Onsite

Benefits: Medical, Dental, Vision, 401k, PTO

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Responsibilities:

Lead and mentor the customer service team

Cultivate a positive and productive team atmosphere

Oversee daily customer service operations, ensuring efficient handling of inquiries, service requests, and escalations.

Address operational challenges to improve customer satisfaction

Provide administrative support to the District Manager

Supervise office operations, including clerical tasks, records management, and workflow coordination.

Organize and execute training programs, workshops, meetings, and special events to support team development.

Make sure KPI's are met total calls, abandoned calls, wait times, etc.

Recommend and implement process improvements to enhance service quality and operational efficiency.

Requirements

· Bachelor's degree preferred; equivalent experience considered.

· Minimum 3 years of management experience, preferably within a call center or customer service environment.

· Strong proficiency with Microsoft Word and Excel.

· Demonstrated ability to supervise, train, and develop employees; effectively organize, prioritize, and schedule workloads.

· Skilled in organizing and coordinating administrative operations and projects.

· Working knowledge of basic accounting procedures, budgeting, and reporting.

· Excellent written and verbal communication skills.

· Strong problem-solving, analytical, and data-gathering skills.

· Understanding of management principles, inventory control, supplies/equipment coordination, and office operations.

· Ability to build and maintain a cooperative and positive work environment.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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