Lead, Customer Service

SpartanNash • Dowagiac, MI • 3h ago

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

56151 South M-51 - Dowagiac, Michigan 49047

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.

Knowledgeable of product locations in the store.

Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

Train others to perform all department activities and functions.

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Handle spoiled/damaged products per established guidelines.

Maintain a clean, attractive and well stocked department.

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed

Here's what you'll need:

High school graduate or equivalent (GED)

Proficient Computer (email, spreadsheets, etc)

Ability to read, write, comprehend, and interpret documents

Accounting/Bookkeeping skills

Interpret/Analyze Financials

Develop/ Manage Budgets

Delegate/Direct/Implement

Suggestive Selling/Knowledge of Products

Detail Oriented

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Company: Family Fare

Job Area: Retail

Job Family: Retail Stores

Job Type: Full time

Req ID: R83132

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at recruiting@spartannash.com.

Similar Jobs

Child Services Assistant

State of Indiana • Elkhart, IN • 1d ago

Management & Administrative

Child Services Assistant Date Posted: Feb 16, 2026 Requisition ID: 472819 Location: Elkhart, IN, US, 46514 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in t...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Stevensville, MI • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

State Eligibility Consultant

State of Indiana • South Bend, IN • 4d ago

Management & Administrative

State Eligibility Consultant Date Posted: Feb 13, 2026 Requisition ID: 472244 Location: South Bend, IN, US, 46628 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employe...

4d ago

Go to Apply

Sales Account Manager

Reyes Holdings • Niles, MI • 5d ago

Management & Administrative

Join the leading beverage provider, Reyes Coca-Cola Bottling! Shift: Full Time, Monday-Friday, 7am start time Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement Local Routes available: Niles, Ben...

5d ago

Go to Apply

Account Manager

Allied Universal • South Bend, IN • 5d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

5d ago

Go to Apply

BMV Customer Service Representative 2

State of Indiana • Elkhart, IN • 1w ago

Management & Administrative

BMV Customer Service Representative 2 Date Posted: Feb 11, 2026 Requisition ID: 472343 Location: Elkhart, IN, US, 46514 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest e...

1w ago

Go to Apply

Operations Manager

CVS Health • Granger, IN • 1w ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1w ago

Go to Apply

Customer Service Associate I

Family Dollar • South Bend, IN • 1w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1w ago

Go to Apply

Administrative Assistant

Valmont Industries, Inc. • Elkhart, IN • 1w ago

Management & Administrative

3403 Charlotte Ave Elkhart Indiana 46517-1150 Why Valmont We're Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is h...

1w ago

Go to Apply

Operations Manager

Insight Global • Benton Harbor, MI • 1w ago

Management & Administrative

Job Description The Operations Manager is responsible for the overall success of team and department with day-to-day emphasis on managing people, succession planning, job descriptions, strategy, budgeting, shrink and yie...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.