Mobile Associate, Retail Sales

T-Mobile USA, Inc. • Greenville, OH • 1d ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Job Responsibilities:
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-te

Similar Jobs

Restaurant General Manager

Taco Bell • Winchester, IN • 8h ago

Retail & Hospitality

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own...

8h ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Greenville, OH • 3d ago

Retail & Hospitality

174631BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

3d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Greenville, OH • 4d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

4d ago

Go to Apply

Retail Sales Supervisor

Harbor Freight Tools • Richmond, IN • 6d ago

Retail & Hospitality

174384BRPosting Title:Retail Sales SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and...

6d ago

Go to Apply

Cashier

Pilot Company • Eaton, OH • 1w ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1w ago

Go to Apply

Retail Assistant Manger

Gillman Home Center • Richmond, IN • 1w ago

Retail & Hospitality

This job will report to our NEW CASTLE, IN retail store location. The Assistant Manager position is responsible for providing excellent customer service and treating our employees as our #1 priority. Essential Functions:...

1w ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Troy, OH • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Entry-level Lube Tech/Technician (Part Time)

Valvoline • Piqua, OH • 1w ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have al...

1w ago

Go to Apply

Maintenance Technician

Magnetic Technologies Corporation • Greenville, OH • 2w ago

Retail & Hospitality

Summary of Position: The entry level Maintenance Technician is responsible for performing highly diversified duties to install, troubleshoot, repair & maintain production & facility equipment according to safety,...

2w ago

Go to Apply

KitchenAid Manufacturing Associate - Greenville, OH

Adecco US, Inc. • Piqua, OH • 3w ago

Retail & Hospitality

Adecco is hiring immediately for Manufacturing Associates at KitchenAid Global in Greenville, OH . Manufacturing Associates do essential jobs with one of our premier clients, with rates starting at $18.84-20.34/hr., plus...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.