Thermal Parts Specialist

Vertiv Corporation • Columbus, OH • 3d ago

Job Description POSITION SUMMARY The Thermal Parts Specialist plays a critical role in supporting national parts sales by handling incoming part inquiries via the national support line, managing multiple requests simultaneously, and ensuring timely and accurate responses to customers. Success in this role requires strong organizational skills, the ability to prioritize tasks effectively, and a commitment to delivering excellent customer service. RESPONSIBILITIES

Provide customer support by handling incoming phone calls and inquiries from national customers, assisting in the identification and selection of appropriate replacement parts and assemblies.

Collaborate with customers to recommend upgrades or change-out solutions, identifying opportunities for product enhancements and providing expert guidance.

Complete additional tasks assigned to contribute to overall team success and operational efficiency.

MINIMUM QUALIFICATIONS

High School diploma or equivalent

2+ years of working experience

Excellent communication skills, both written and verbal

Proficiency in Microsoft Office

Strong attention to detail

Excellent customer service skills

PREFERREDQUALIFICATION

Associate's degree

Previous experience dealing with parts

HVAC experience

PHYSICAL & ENVIRONMENTAL DEMANDS

Office/ warehouse environment

TIME TRAVEL REQUIRED

0-5%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereo@types), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are lega Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc1NzMwLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t

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