Sales Operations Specialist

ICONMA, LLC • United States, United States • 2w ago

Our Client, a Business Manufacturing and Supply company, is looking for a Sales Operations Specialist for their Remote location. Responsibilities:

Serve as the primary support contact for Salesforce users, responding to questions related to:

System navigation and usage

Standard sales processes

Report and dashboard interpretation

Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials

Triage user requests and escalate complex system design or automation issues as needed

Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs

Support recurring reporting needs for sales leadership and operations

Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts

Monitor and support data hygiene across key sales objects

Identify recurring data or process issues and flag them to system owners

Reinforce adherence to defined commercial processes and data standards

Assist with user setup, access requests, and permissions (as delegated)

Support testing and validation of new reports, dashboards, and enhancements

Provide operational support during system updates or process changes

Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs

Act as a liaison between business users and system owners, translating business questions into system outputs

Requirements:

Bachelor's degree in business, information systems, analytics, or related field preferred

2+ years of experience building and maintaining reports and dashboards in Salesforce

Strong understanding of sales processes and commercial performance metrics

Experience supporting a broad user base with varying technical skill levels

Experience in Sales Operations, Commercial Operations, or Business Analytics

Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)

Experience supporting a global or matrixed sales organization

Strong communication and documentation skills

Highly organized, detail-oriented, and comfortable managing multiple requests

Able to adapt and learn quickly, providing information on system updates and process changes

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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