Engagement and Learning Specialist

Mercantile Bank • Grand Rapids, MI • 13h ago

Join Mercantile Bank as a Full-Time Engagement and Learning Specialist, onsite at the Leonard location and be part of a dynamic team that values innovation and excellence. In this onsite role, you will have the opportunity to contribute to our company's growth by preparing and delivering engaging learning programs as well as fostering employee development. Your creativity and problem-solving skills will be put to the test as you work collaboratively to enhance our training initiatives as a key support for the Engagement and Learning (E&L) team. At Mercantile Bank, we believe in cultivating a culture of continuous learning and professional growth, making this role both challenging and rewarding.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

The Engagement & Learning Support Specialist at Mercantile Bank plays a crucial role in collaborating with various teams to develop and deliver top-notch educational content throughout the organization. Working closely with the Engagement & Learning Director, HR professionals, and Retail trainers, this position ensures that learning materials meet the highest standards. You will assist with all logistics, including scheduling, and may assist in the delivery of E&L courses. Moreover, as a key support for vital bank-wide software programs like iSolved and SharePoint, as well as the management of platforms such as DiSC, Udemy, and BAI, the role demands exceptional attention to detail, autonomy, organizational finesse, and proficiency in software and technical skills. You are supporting all E&L initiatives including but not limited to THRIVE, engagement surveys, Supervisor Series, Fun Club and all employee-related events. Join us in this impactful position that emphasizes continuous learning and growth.

What We're Looking For

To excel as an Engagement & Learning Support Specialist at Mercantile Bank, candidates must possess a diverse set of skills. Proficiency in preparing classroom materials, coordinating logistics, and supporting various training courses is essential. The ability to manage multiple training platforms like BAI, Udemy, and iSolved, while also maintaining the SharePoint site, demonstrates a high level of technical aptitude. Expertise in Microsoft Office Suite and communication tools like JotForm, Teams, and WebEx is crucial for effective collaboration. Strong organizational skills, attention to detail, and adaptability in a fast-paced environment are key traits for success in this role.

The ideal candidate will have excellent verbal and written communication skills, be adept at logistical planning, and demonstrate the ability to handle changing environments with ease.

Requirements:

Expert-level Microsoft skills preferably with some 365 platform experience

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