Senior Manager - Client Operations (IC)

CVS Health • Pennsylvania, Pennsylvania • 5d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Senior Manager of Client Operations within the Pharmacy Services (PS) Digital, Data, Analytics & Technology (DDAT) organization, you will lead a high-performing team that bridges client needs with enterprise technology solutions. This role is pivotal in ensuring operational excellence across all Lines of Business-Commercial, Medicare, Medicaid, and affiliated clients-by acting as a strategic liaison between Technology, Account Management, and Product teams. You will serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery. Your leadership will directly impact member satisfaction, client retention, and the successful execution of complex digital initiatives. You will have the opportunity to use your management, organizational skills, and logic to lead various efforts for the client team, which will have a profound impact on the company.

Required Qualifications

7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience

6+ years working in a client-facing leadership role, supporting custom interactions and client management.

5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs

5+ years defining and documenting custom IT solutions.

5+ years of project/portfolio management or SDLC, preferably in IT

4+ years of digital technology project management experience

4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity

4+ years of demonstrated success in driving change in a large, cross-functional organization

Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed.

Preferred Qualifications

6+ years of PBM systems or health care organization work experience

Substantial background in client operations, technology consulting, and IT application engineering or infrastructure processes

Excellent communication, negotiation, and presentation skills

Strong customer service orientation and systems thinking

Recognized ability to lead in a matrixed, fast-paced environment

Proven critical thinking skills leveraging data-driven decision making and quantitative analysis

Experience with contract and service-level agreement (SLA) management

Deep understanding of risk and issue management frameworks

Familiarity with tools such as ServiceNow, Salesforce, and Tableau

Education

Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus or equivalent work experience required.

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Procurement Manager-Business Development Support - United States (Remote)

V2X • United States, United States • 1h ago

Management & Administrative

Description Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, s...

1h ago

Go to Apply

Manager - Software Engineering

Zelis • United States, United States • 1h ago

Management & Administrative

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plan...

1h ago

Go to Apply

Entry Level Electrical Engineer - Data Centers

Jacobs • Moon Township, PA • 6h ago

Management & Administrative

At Jacobs, we do not settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we?look into?the future with great optimism and focus. We don't settle until we gi...

6h ago

Go to Apply

SERVICE TECHNICIAN (10076)

CONCO Services • Verona, PA • 6h ago

Management & Administrative

Position Type Full Time Category Entry Level Service Technicians & CDL Drivers With hundreds of people working around the world, the Conco team is global, diverse, and passionate about delivering quality products and...

6h ago

Go to Apply

Part Time Home Care Service Coordinator

CareGivers Home Care • Erie, PA • 6h ago

Management & Administrative

Part Time Home Care Service Coordinator Part Time Erie, PA Posted 5 hours ago CareGivers Home Care Making home care a real comfort... JOB OVERVIEW: CareGivers is a home health agency with 12 locations in Upstate New York...

6h ago

Go to Apply

Customer Service Representative

U-Haul • Johnstown, PA • 7h ago

Management & Administrative

Location: 101 Broad St, Johnstown, Pennsylvania 15906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service R...

7h ago

Go to Apply

Lead CSC Manager - Computer User Support Specialist - (782)

EPS Corporation • United States, United States • 7h ago

Management & Administrative

Lead CSC Manager - Computer User Support Specialist - (782) Share this job as a link in your status update to LinkedIn. Job Title Lead CSC Manager - Computer User Support Specialist Location San Antonio TX 78243, US (Pri...

7h ago

Go to Apply

Customer Service Representative

Robert Half • New Holland, PA • 7h ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiri...

7h ago

Go to Apply

Technician III, re:Cycle Reverse Logistics

Amazon • Greencastle, PA • 7h ago

Management & Administrative

Description re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone comp...

7h ago

Go to Apply

Customer Service Intern

MKS Instruments Inc • United States, United States • 7h ago

Management & Administrative

A Day in Your Life at MKS:Hiring Manager to create summary of job using template belowAs a customer service intern at MKS Atotech, you will partner with laboratory analysts to track customer samples. In this role, you wi...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.