Customer Service Representative

Robert Half • New Holland, PA • 1h ago

Description We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment.

Responsibilities:

Address customer inquiries and determine whether the issue falls within the scope of the customer service team.

Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority.

Escalate issues outside of your authority to the appropriate department for resolution.

Keep accurate records of all customer service interactions and inquiries.

Identify trends in customer issues and report them to support root cause analysis and improvements.

Greet visitors at the front desk and monitor building access when applicable.

Assist with administrative tasks like folding and assembling renewal mailings when needed.

Communicate effectively with customers through various channels, including phone, email, and in-person interactions.

Perform additional duties as assigned by your supervisor to support team objectives. Requirements - Previous experience in customer service, preferably in a call center environment.

Proficiency in answering inbound and outbound calls with professionalism.

Strong skills in data entry, email correspondence, and order processing.

Familiarity with scheduling appointments and managing calendars efficiently.

Competence in using Microsoft Excel and Word for daily tasks.

Ability to handle customer inquiries with empathy and resolve issues effectively.

Excellent verbal and written communication abilities.

Strong organizational skills and attention to detail in maintaining accurate records. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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