Regional Administrative Assistant I

ArcBest • Aurora, IL • 4h ago

Job Description

The Regional Administrative Assistant is responsible for assisting and supporting the Regional Vice President of Sales, Enterprise Sales, or Operations in all administrative duties and other assigned tasks.

Responsibilities

Coordinate voluntary temporary workers (travel, hotel, and communication).

Work with ABF and ArcBest support departments to establish and maintain standard operating procedures for all administrative processes.

Schedule meetings and employee reviews between RVPO/RVPS and regional personnel.

Manage rosters for all corporate and regional training sessions; coordinate travel and meeting arrangements for attendees.

Disseminate information to service centers and/or other regional offices regarding monitored accounts.

Audit and close AFEs upon payment completion.

Upon request, evaluate costing of shipments for DSM/RVPS revenue reduction consideration.

Manage one-time-payment process within HCM system.

Coordinate regional employee recognition and gifts including trophies, awards, etc.

Verify monthly variable compensation eligibility and payments for RVPO approval.

Act as point of contact for regional and field personnel for general questions, issues, and administrative procedures.

Create and manage comprehensive daily, weekly, and monthly regional reports; compile and verify for accuracy before providing to sales and operational leadership.

Coordinate and manage regional meetings including but not limited to locating venues, negotiating contracts, coordinating guest speakers, and attending the meetings to handle any unexpected issues.

Collaborate with regional peers on field procedures, changes to SOPs, new systems, and pilot projects.

Oversee promotion and new hire process for non-union personnel and act as Final Reviewer on all management personnel hiring decisions.

Maintain document retention and updates for regional office.

Complete security questionnaire during hiring and promotion processes for management personnel.

Act as delegate for RVPO and RVPS on HR, Recruiting, and expense report systems.

Control, allocate, and audit season ticket resources for customer use.

Act as point of contact for all ABF and ArcBest support departments regarding regional matters.

Design and support PowerPoint presentations for use by regional personnel.

Assist People and Culture team with Management Training Program recruiting, training, and travel; maintain recruitment materials and manage shipping schedule.

Direct and/or assist customers who contact the regional office regarding CX issues.

Assist with processing compensation changes for management employees.

Communicate information regarding product launches to all necessary parties.

Request security changes and exceptions for employees (dual access during transition period, security access outside of normal job title/location, etc.).

Other duties and projects, as assigned.

Lead project management of all regional events, meetings, and training sessions.

Coordinate with service centers to rescue distressed shipments, research root cause and reason for rescue, determine which service center is at fault for charging purposes, and in the case of RVPO being unavailable, authorize corporate personnel to move forward with shipment rescue.

Create and submit Service Center Operations and Sales AFEs: process and approve regional invoices for payment; oversee all invoicing administrative processes including approval communications between SCM and RVPO, DSM and RVPS.

Manage regional contracts using CREX system; ensure proper approvals before presentation to customers and/or vendors.

Compile relevant data for RVPO/RVPS for their decision-making process regarding promotions, relocations, pay increases, and hiring decisions.

Coordinate corporate sales events such as Duck Club visits and other customer events.

Requirements

Education:

Bachelor's Degree, preferred

Experience:

2 years experience with ABF or ArcBest, preferred, or comparable experience in the LTL industry.

Computer Skills:

Proficient in Microsoft Office Suite.

Knowledge of ABF/ArcBest resources including intranet, Reports Portal, P&L, Winja, PACE, Omega, Oracle, and Teams

Additional Requirements:

Must be detail-oriented and enjoy a fast-paced, multi-tasking, customer service minded environment

Must be able to work well in team setting to accomplish department and CX goals in a reliable and efficient manner

Must display sense of urgency, ability to work under pressure, with attention to detail

Competencies:

Accuracy and Attention to Detail

Effective Communications

Initiative

Interpersonal Relationships

Managing Multiple Priorities

Planning and Organizing

Standard Operating Procedures

Teamwork

Other Details

Work Hours:

Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

Occasional (25%-50%)

Compensation:

This is an hourly position paid biweekly.

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

An Equal Opportunity Employer M/F/Vet/Disability

ArcBest

Go to Apply

Share this job

Similar Jobs

Customer Service Representative

Bosch • Itasca, IL • 4h ago

Management & Administrative

Company Description Help us shape the future of service and create exceptional customer experiences for global brands. Discover your career at Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global inn...

4h ago

Go to Apply

Customer Service Assistant

ManpowerGroup • Carol Stream, IL • 4h ago

Management & Administrative

Our client, a leading organization in the manufacturing industry, is seeking a Customer Service Assistant to join their team. As a Customer Service Assistant, you will be part of the Customer Support Department supportin...

4h ago

Go to Apply

Regional Administrative Assistant I

ArcBest • Elgin, IL • 4h ago

Management & Administrative

Job Description The Regional Administrative Assistant is responsible for assisting and supporting the Regional Vice President of Sales, Enterprise Sales, or Operations in all administrative duties and other assigned task...

4h ago

Go to Apply

Graphic Account Manager

FREEMAN • Countryside, IL • 5h ago

Management & Administrative

About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and ev...

5h ago

Go to Apply

Region Online Sales Manager

D.R. Horton, Inc. • Schaumburg, IL • 8h ago

Management & Administrative

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princi...

8h ago

Go to Apply

Customer Service Representative

TEKsystems • Schaumburg, IL • 1d ago

Management & Administrative

Description This is not a high call volume position, this is a HEAVY email and HEAVY case resolution role and customer service position! -This opening is on the Customer Support team, they support the account managers wh...

1d ago

Go to Apply

Fleet Customer Service

TEKsystems • Schaumburg, IL • 1d ago

Management & Administrative

This is a contract to hire position with a client of ours located in Schaumburg, IL. Starting pay is $20/hr. Job Description This is not a high call volume position, this is a HEAVY email and HEAVY case resolution role a...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Lisle, IL • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Automotive Customer Service Technician

Crash Champions • Westmont, IL • 1d ago

Management & Administrative

Champions Do More At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us...

1d ago

Go to Apply

Manager Trainee

Menards, Inc. • Homer Glen, IL • 1d ago

Management & Administrative

Manager Trainee Job#:405463 Location:HOMER GLEN, IL Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards! Extra $3 per hou...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.