Customer Service Representative

TEKsystems • Schaumburg, IL • 1h ago

Customer Support Specialist - Contract-to-Hire

Overview

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing Customer Support team. This role is ideal for someone who thrives in a fast-paced environment, excels at written communication, and enjoys solving problems through research and collaboration.

This is not a high call-volume position-this role is heavily centered around email communication, case management, and critical-thinking-based customer service.

Key Responsibilities

Provide high-quality support to Account Managers and fleet drivers across a variety of customer needs.

Assist with vehicle ordering, service inquiries, and unique customer issues (e.g., impounded vehicles), while educating drivers on processes and future requirements.

Research and resolve customer cases by identifying the root cause and developing solutions-often requiring creativity and out-of-the-box thinking.

Collaborate extensively with multiple internal departments.

Communicate daily with internal and external customers via Microsoft Teams, email, and phone.

Manage a high volume of customer emails and cases using Salesforce CRM.

Make outbound follow-up calls to customers as needed.

Accurately enter and update customer data while multitasking during live conversations.

Utilize internal systems to complete tasks such as creating vehicle selectors, processing billing updates, generating reports, distributing insurance cards, and making driver data changes.

Reach out to drivers by phone or email to obtain missing information and ensure case completion.

Required Qualifications

2+ years of office-based customer service experience

Strong written communication skills and excellent grammar

Proficiency in English with the ability to draft clear, professional responses

Strong computer aptitude and ability to navigate multiple databases and systems

Proficiency in Microsoft Office, including Outlook, Word, and basic Excel

Ability and willingness to learn new Excel skills as needed

Fast and accurate typing skills (minimum 40 WPM; typing test required)

High School Diploma or equivalent

Preferred Qualifications

Experience using Salesforce

Employee Value Proposition (EVP)

Join a stable, rapidly expanding organization with significant opportunities for growth.

This is a 6-month contract-to-hire position (extensions up to 12 months possible), with the goal of converting strong performers to permanent employees.

Overtime opportunities available for those who want to maximize earnings.

Work in a brand-new, modern office equipped with:

Ping pong tables

Golf simulator

On-site gym membership with fitness classes and sauna

Work Environment

Business casual environment

100% on-site in the office

Schedule: Monday-Friday, 9:00 AM-6:00 PM (1-hour lunch)

Position Purpose

Support customers by answering service-related questions, resolving inquiries, and ensuring all interactions are documented accurately.

Manage high volumes of email and case-based communication while delivering exceptional service and follow-through.

Job Type & Location

This is a Contract to Hire position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Feb 28, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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