Customer Service Advisor

RDO Equipment • Gillette, WY • 21h ago

Description

The Customer Service Advisor will sell service and parts for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.

$80000 - $100000 / year

Compensation & Benefits:- Average $80,000 to $100,000+ your first year, with top earners well into six figures- Guaranteed base salary plus commissions- Comprehensive benefits package and a company vehicle- Training and development, as well as opportunities to grow within the organization

Specific Duties Include:- Sell machine maintenance and repair services, repair parts, extended warranties, and any other management approved products.- Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.- Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.- Represent the company for the sale of Product Support to customers in a defined sales area. - Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company. - Be aware of competitive activity and competitive products, as well as business and industry trends. - Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory. - Test/operate machinery at customer work site.- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.- Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:- 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work. - Strong computer skills- Strong communication skills- Excellent customer service skills- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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