Back to Jobs search

Contact Center Service Agent

FORTERA CREDIT UNION • Clarksville, TN • 1d ago

To be considered for this position, you must apply on the Fortera website. Apply at: https://www.forteracu.com/careers

**Local Hybrid Remote to Clarksville.

Full Time

Clarksville, TN, US

Requisition ID:1077

Contact Center Service Agent

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

Position Purpose

The Contact Center Service Agent position is responsible for providing exceptional service experiences to our members and potential members. This position delivers personalized banking services primarily through the various forms of remote delivery channels including phone, email, chat and secure message. The Contact Center Service Agent serves members through a combination of needs fulfillment, problem resolution, effective communication, and member education.

Essential Functions and Basic Duties

Assists members with account inquiries, and transactions via all remote delivery channels, phone, email, chat and secure message.

Performs a variety of services for members including, but not limited to processing funds transfers, troubleshooting and resolving online banking and debit card issues, stop payments, check orders, ordering debit cards, accepting phone payments, changing payroll deductions, military allotments and direct deposits, processing wire transfers, completing research and preparing fraud and/or dispute documentation.

Troubleshoots and provides long-term problem resolution solutions to members.

Identifies and evaluates the needs of members and potential members and educates them on the appropriate product and/or service.

Educates and promotes the use of different remote services for member convenience.

Addresses all member concerns tactfully and effectively while identifying and presenting ways toresolve difficult situations.

Processes verification of deposits and verification of accounts for other financial purposes, after ensuring proper member authorization to release information is obtained.

Uses time management skills to maximize the number of members that can be assisted while maintaining a high level of member service.

Upholds credit union policies and procedures

Quotes loan payoffs based on the established Consumer Loan Department guidelines.

Conducts follow-up contact as needed to ensure resolution and member satisfaction.

Creates memorable and positive experiences with every member interaction by consistently going above and beyond our member's expectations.

Proficient in preparing written communications.

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include Bank Secrecy Act compliance.

Attends and participates in all required trainings, meetings and committees.

Participates in community and civic events to promote awareness of the Credit Union in the community.

Ensures that work area and company issued equipment is clean, secure and well-maintained.

Performs other duties as assigned by management.

Performance Measurements

To perform this job successfully, an individual must be able to perform each essential duty exceptionally.

Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends.

Must have or be able to quickly develop working knowledge of credit union's products and services, Practices and Guidelines, Standard Operating Procedures, and state and federal regulations.

Fortera's Core Values are satisfactorily demonstrated.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy, genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.

**Please be advised, visa sponsorship is not available for this position[]{style="font-size: 12pt;

"}**

Similar Jobs

Facilities Site Manager - Full Time

Jennie Stuart Medical Center, Inc. • Hopkinsville, KY • 1d ago

Management & Administrative

About the Role We are seeking a Facilities Site Manager to oversee Maintenance, Life Safety, Regulatory Compliance, Emergency Response, and Grounds operations at assigned locations. This role plays a key part in ensuring...

1d ago

Go to Apply

Administrative Assistant III

GOLDBELT FRONTIER • Hopkinsville, KY • 2d ago

Management & Administrative

Overview Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clie...

2d ago

Go to Apply

Vice President, Power Market

J.E. Dunn Construction Company • Clarksville, TN • 5d ago

Management & Administrative

Vice President, Power Market Location: Atlanta, GA, US, 30339Indianapolis, IN, USWaco, TX, USLas Vegas, NV, USHillsboro, OR, US, 97124Clarksville, TN, USTulsa, OK, USLake Charles, LA, USSt. Louis, MO, US, 63101Fort Wayne...

5d ago

Go to Apply

(USA) Area Manager Asset Protection - All DC/FC

Walmart • Hopkinsville, KY • 1w ago

Management & Administrative

Position Summary... What you'll do... Data and Digital Literacy Possesses knowledge of Data collection modes techniques and tools data analytics To be able to carry out the following responsibilities Articulates the leve...

1w ago

Go to Apply

Field Service Representative Analyst (TS/SCI)

General Dynamics Information Technology • Fort Campbell, KY • 1w ago

Management & Administrative

Req ID: RQ214086 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Intelligence Operations and Analysis Skills: Java,JavaScript,Military Int...

1w ago

Go to Apply

Customer Service Associate I

Dollar Tree • Clarksville, TN • 1w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1w ago

Go to Apply

(USA) Area Manager - Floor

Walmart • Hopkinsville, KY • 1w ago

Management & Administrative

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Implement the business plan for area of responsibility by communicating goals...

1w ago

Go to Apply

Operations Manager

Amazon • Clarksville, TN • 1w ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

1w ago

Go to Apply

Customer Service Specialist

CLARKSVILLE ELECTRIC POWER BOA • Clarksville, TN • 2w ago

Management & Administrative

EXTERNAL APPLICANTS ONLY CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 83...

2w ago

Go to Apply

Area Manager II (BNA6)

Amazon • Clarksville, TN • 2w ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.