EXTERNAL APPLICANTS ONLY

As the municipal power provider for the City of Clarksville, CDE Lightband delivers essential electric, television, internet, and phone services to our community. Our infrastructure supports over 83,000 electric meters and 32,000 broadband customers via our advanced Fiber-to-the-Premises network. We are seeking a professional, energetic, and courteous individual to join us in our mission to provide world-class service.

Our Customer Service Specialists provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching, and scheduling service orders; and completing related clerical tasks.

Customer Service Specialist

Team/Division: Customer Service /Customer Resources Reports To: Customer ServiceSupervisor Job Status: Full Time Work Schedule: Varies: 10a - 7p; 8a-5p and 7a-4p Pay Status: Salary FLSA Status: Non-Exempt Pay Grade: 5 Created/Updated: July 2017

Job Summary

Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching, and scheduling service orders; and completing related clerical tasks.

Essential Duties and Responsibilities

Provides accurate, detailed, and timely responses to inquiries from the general public, including both electric and broadband customers, agencies, and business partners, with a variety of information regarding multiple services and service levels. This includes, but is not limited to, responding to questions regarding new customer connects and disconnects, service packages and related fees, service changes, billing questions, and similar scenarios. Conducting all work in a professional, courteous, and civil manner with a

CLARKSVILLE ELECTRIC POWER BOA

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