EXTERNAL APPLICANTS ONLY

CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 83,000 metered homes and businesses with electric service and over 32,000 customers with broadband services over our Fiber-to-the-Premises Network. We are looking for energetic, professional,l and courteous individuals to join our Customer Service team.

There are three positions available. Shifts will vary, ranging from 7a-4p, 8a-5p and 10a-7p. Incumbents will be considered for all potential shifts.

Bilingual with Spanish and English language highly preferred, but not required.

Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching, and scheduling service orders; and completing related clerical tasks.

Customer Service Specialist

Team/Division: Customer Service / Reports To: Customer Service

Customer Resources Supervisor

Job Status: Full Time Work Schedule: Varies: 10a - 7p; 8a-5p and 7a-4p

Pay Status: Salary FLSA Status: Non-Exempt

Pay Grade: 5 Created/Updated: July 2017

Job Summary

Essential Duties and Responsibilities

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CLARKSVILLE ELECTRIC POWER BOA

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