Service Coordinator

NVENT MANAGEMENT CO • Oregon, WI • 1h ago

JOB REQUIREMENTS: We\'re looking for people who put their innovation to
work to advance our success - and their own. Join an organization that
ensures a more secure world through connecting and protecting our
customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE
IN THIS POSITION: The Service Coordinator is responsible for performing
the customer service function with diligence, purpose, and a sense of
urgency while maintaining the highest standards for quality service.
Ensures service requests are handled expeditiously and prioritized to
meet customer needs. Compiles data for estimates, bids, specifications,
progress reports, and other necessary exhibits. Negotiates and
coordinates contracts, including final payment approvals. Maintains
databases for contract and contractor statuses. Reviews correspondence
regarding field personnel and site contractors, responding as needed.
Establishes and maintains contact with site contractors for smooth
contract awarding processes. Initiates billable service quotes for site
activities beyond Trachte\'s scope of work. Reviews project cost summary
reports for accuracy. Manages part coordination with Engineering and
Materials teams. Develops service scope, requirements, and labor with
Production Supervisors/Managers. Schedules service, coordinating labor
with various field crews, outside contractors, design, purchasing, and
manufacturing. Follows up on customer satisfaction and provides vital
training and critique. Performs clerical tasks such as filing, proofing
data, and ensuring current service documentation. Initiates corrective
actions to improve product quality and service. Participates in meetings
for continuous quality improvement. Other duties as assigned. YOU HAVE:
Associate degree or equivalent from two-year college or technical school
required. 5 years of relevant experience, or equivalent combination of
education and experience. Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret instructions. Ability to
read and interpret professional journals. Ability to write reports,
business correspondence, and procedures. Ability to effectively present
information and respond to questions. Familiarity with Microsoft Office.
Knowledge of Epicor ERP system is a plus. WE HAVE: A dynamic global
reach with diverse operations around the world that will stretch your
abilities, provide... For full info follow application link. At nVent,
we are committed to equal employment opportunity (EEO) to all persons
regardless of age, color, national origin, citizenship status, physical
or mental disability, race, religion, creed, gender, sex, sexual
orientation, gender identity and/or expression, genetic information,
marital status, status with regard to public assistance, veteran status,
or any other characteristic protected by national, federal, state or
local law. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/1552A874D00F41B7

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