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GENERAL DESCRIPTIONPerforms advanced tasks related to critical infrastructure, including networks (LAN, WAN, VPN, and VoIP), servers, operating systems, and applications. Serve as a subject matter expert for complex servers, operating systems, and networks. Leads or participates in technical design, planning, implementation, performance tuning, and recovery procedures for mission-critical systems. Participates in network design, installation, training, monitoring, and hardware analysis for improvements. Server, operating systems, networks and applications may be hosted on-premises or in the cloud. Works under limited supervision with significant latitude for using initiative and making independent judgments. Reports to the Information Technology Infrastructure and Operations Manager.PRINCIPAL JOB DUTIES AND RESPONSIBILITIES1. (80%) Administers, monitors, and maintains networks, servers, operating systems, and takes corrective measures to ensure efficient performance of on-premise and cloud-based systems.a. Monitors networks, firewalls, servers, operating systems, and takes corrective measures to ensure efficient performance.b. Evaluates various networks, servers, and operating systems, to identify strengths, weaknesses, and potential benefits to the agency.c. Participates in perform tuning and capacity planning activities to enhance the performance of the agency systems.d. Configures automation routines using scripting and other programming languages.e. Engages in the administration of agency rack systems, computer host systems, and network infrastructures, including air conditioning units, UPS (Uninterrupted Power Systems), and fire protection systems.2. (15%) Planning, scheduling, installing, migrating, and configuration of servers, operating systems, and applications.a. Participates in the development and testing of procedures required to save and recover servers, operating systems, applications, and networks from hardware and software failures.b. Evaluate technologies and agency requirements to develop and recommend long term server and networking plans.3. (5%) Performs related work as assigned.REQUIRED EXPERIENCE AND EDUCATION1. Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, or management information systems is generally preferred. Education and experience may be substituted for one another.2. At least four (4) yearsand#8217; work experience in network administration or equivalent experience.a. Knowledge of server, storage, and networking hardware.b. Experience with Storage Area Networks (SAN).c. Experience with cloud-based Microsoft products. i. Microsoft Azure ii. Microsoft Entra (Azure Active Directory) iii. Microsoft Endpoint Manager3. Technical Skillsa. Experience managing a Microsoft server environment including: i. Windows Server Administration ii. Hyper-V iii. Active Directory iv. Remote Desktop Servicesb. Working knowledge of telecommunications systems.c. Experience installing and maintaining Dell networking equipment.d. Experience with scripting languages such as PowerShell or equivalent.4. Experience managing network infrastructure (switches, routers, advanced networking).PREFERRED EXPERIENCE AND EDUCATION1. At least six (6) yearsand#8217; work experience in network administration or equivalent experience.2. Experience in Storage Area Networks (SAN).3. Experienced in supporting both custom applications and commercial off-the-shelf applications, including document management systems.4. A minimum of 4 years' experience in managing a Microsoft Hyper-V cluster environment is required, including:a. Proficient in managing IIS.b.Implementing IIS baseline configuration.c. Conduct root cause analysis in network and development environments.KNOWLEDGE, SKILLS AND ABILITIES1. Demonstrates strong problem solving and communication skills, including but not limited to:a. Analyzing problems and developing solutions.b. Determine systems and network problems.c. Engage with clients or customers to obtain information and provide clear explanations of policies and procedures.2. Capable of working without supervision.3. Strongly motivated to see projects through to completion.4. Manage multiple tasks effectively.5. Communicates with both technical and non-technical staff verbally and in writing.6. Capable of lifting up to 50 pounds.
Qualifications: WORK ENVIRONMENT REQUIREMENTSDue to office space limitations, the principal job functions may be performed in a home-based office environment that require:and#183; Regular and punctual attendance Monday and#8211; Friday.and#183; Must respond to internal and external communications in a timely manner which is at least.o Within 72 hrs (3 business days) of when external communication is received.o Within 24 hrs (1 business day) of when internal communication is received.and#183; Within 15 minute while working remotely during business hrs if contacted by your Managerunless you are on a pre-approved leave or on a recognized lunch or exercise break.and#183; Frequent use of personal computers, copiers, printers, and telephones.and#183; Frequent sitting.and#183; Frequently working under deadlines, as a team member, and in direct contact with others.and#183; Compliance with all agency policies and procedures, including but not limited to applicableconfidentiality, security and safety rules, regulations and standards.PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONSThe principal job is performed in a standard office and requires:and#183; If temporarily working remotely due to limited office space, applicants must have a dedicated, quiet, and secure workspace that ensures privacy and minimal distractions to maintain confidentiality while working remotely.and#183; If temporary working remotely due to limited office space, an applicant must have reliable and secure high speed internet access with a minimum of 20 MBPS download and 2 MBPS upload.and#183; Applicants may be required to provide confirmation from the area ISP.and#183; All applicants will have frequent use of keyboard, mouse, and other input devices.and#183; All applicants need to have the ability to participate in video calls, phone calls, and virtual meetings.and#183; All applicants may experience frequently working under deadlines, individually or as a team member, and at times may collaborate with others to meet deadlines.and#183; All applicants may generally experience low physical demands, occasional lifting of equipmentup to a certain weight (e.g. 10-40 lbs.). LEGAL REQUIREMENTSand#183; In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring.and#183; A new employee must complete department probationary training period before evaluation for a telework agreement.and#183; TMB will conduct a TXDPS criminal history check on all new hires due to access to confidential or sensitive data while performing the work of the position applied for.and#183; Cannot hold outside employment that interferes with assigned work schedule, nor does it constitute a conflict of interest with TMB employment and services.and#183; Must reside in Texas.and#183; Dual employment at another state agency or Texas public university is not permitted.and#183; If hired, you must provide documentation(s) within three days of hire that establishes identity and employment verification.and#183; Employees assigned to agency-issued devices (e.g., laptops, cell phones) are expected to use these devices exclusively for work-related duties. The use of personal devices for official work is strictly prohibite
