Company description
A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.
Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method-we go where ideas will work best.
We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.
Overview
Represents?Epsilon Auto in assigned territory by providing excellent customer service by servicing and selling the?Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.
Responsibilities
Consistently meet or exceed sales goals by selling?Epsilon Products to Clients in assigned market area
Provides proactive consultative services to assigned customer base to ensure loyalty and retention
Review product results and recommend needed enhancements to maximize programs
Identifies need for additional products and services and communicates as appropriate
Recommends and develops direct mail promotions that address dealership concerns on a timely basis
Manage territory activity to optimize support of assigned key customers
Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
Maintain and grows relationships with local OEM field representatives within the given territory
Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
Solve existing issues and determine solutions to prevent further concerns
Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director
Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
Responds to regional and corporate requests for information and follow up to support communication.
Qualifications
Qualifications:
1 - 2 Years of Customer Service experience
Knowledge and Skills:
Able to multi-task
Applying understanding of the marketing landscape.
Partners with all departments across the organization
Able to work mostly independently
Good knowledge of marketing technologies
Begins to solve problems
Able to adapt to rapidly changing expectations
Good organizational skills and time management.
Strong communication skills
Able to productively and effectively manage larger numbers of dealers - ranging from small to medium/larger dealers
Must know how to use Microsoft products (Outlook, Word, Excel)
Experience with SalesForce is a plus but not necessary
Additional information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.
You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.
Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $19.37 - $25.70 hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/29/2026.
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