Summary OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans. Responsibilities Duties Include: Provides leadership in strategic activities necessary to support quality patient care, access, cost effectiveness, staff and patient safety, and customer satisfaction. Provides administrative oversight in developing and managing national level data and reporting systems affecting all levels of the Community Care Program oversight for daily operations. Develops performance standards, evaluates work performance, gives advice, counsel and instruction to employees on both work and administrative matters. Hears and resolves complaints from employees, effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases. Interviews candidates for positions in the service, recommends appointments, promotions, awards, and reassignments. Identifies and provides training needs, finds ways to improve efficiency and production or increase the quality of work within the area of authority. Analyzes specific impact on medical administration and seeks solutions to existing and possible future problems, identifies long and short-range needs, formulates proposals for top management consideration, and plans and initiates improvement actions on a continuing basis. Implements Community Care policies as established by federal and state laws, VA policy both VHA and VBA, VISN Director, and or Medical Center Management. Channels broad knowledge to a variety of administrative and miscellaneous departments such as Human Resources, Budget, Supply, Housekeeping, and evidencing insight into and knowledge of hospital and medical procedures to coordinate the administrative with the medical activities. Collects and analyzes a multitude of data which affect the budgetary and operational functions of the program. Receives and analyzes all complex, complaint, and congressional correspondence and prepares replies in final form for the signature of the Medical Center Director Conducts workload surveys and recommends changes in the work distribution, consult processing policies. Responsible for proper accounting and expenditure of over $50,000,000 per fiscal year for programs in Community Care. NOTE: This is a temporary promotion Not To Exceed June 13, 2026. Upon completion of the temporary promotion you will be returned to your former position at your former grade and step. This temporary promotion may be terminated before the expected end date or extended if management deems necessary. Management does not guarantee this position may become permanent. Work Schedule: Monday - Friday | 7:30am to 4:00pm Compressed/Flexible: May be available with Supervisory approval Telework: May be authorized for Ad hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist - Temporary Promotion/PD25180O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: SPECIALIZED EXPERIENCE: Must have one full year of specialized experience equivalent to at least the next lower grade level (GS-12) in Federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes: Planning, directing, and coordinating the complexities of all medical administration management functions related to administrative operations. Providing program supervision and oversight such as: directing subordinates, setting priorities, approving schedules: assigning work to subordinates based on priorities, evaluating work performance of subordinates; giving advice, guidance, and direction to employees on both work and administrative matters; interviewing candidates of positions in the unit; and recommending appointment, promotion, or reassignment to such positions. Applying statistical, auditing analytical and evaluative methods and techniques to issues and for related reports. Presenting staffing recommendations and negotiating solutions to disputed recommendations. Independently organizing, scheduling, and completing assignments within the framework of the organization's policies, directives, and acceptable practices. Working with Microsoft Office programs, i.e., Outlook, Word, Excel, Access, and Power Point, to develop documents, charts, and computer presentations. You will be rated on the following Competencies for this position: Decision Making Leadership Planning and Evaluating Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Physical exertion is limited to walking, climbing, stooping, bending, reaching, and occasionally driving. Sitting and manual dexterity are required to keyboard for extended periods of time in the execution of administrative duties. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
