Process Innovation Director

Choice Hotels • North Bethesda, MD • 2h ago

Job Description

We are seeking a dynamic, positive, results-driven Director to join our newly formed Process Innovation Team. This role is pivotal in re-shaping our business processes - aiming to optimize end-to-end processes, eliminate redundancies, and improve key metrics. This individual will partner with the business and our Process Manager on mapping out the current state process, identify pain points, and provide recommendations for future state process design. We are looking for someone who loves to collaborate cross-functionally, can communicate effectively, and thinks strategically on how to improve processes. This is an individual contributor role with potential to evolve into a people leadership position.

RESPONSIBILITIES:

Lead the end-to-end business process analysis with the support from the Process Manager, working with stakeholders to map current workflows, identify inefficiencies, and uncover opportunities for optimization or automation.

Facilitate discovery sessions to gather insights on pain points, performance gaps, and unmet needs within existing processes.

Design future-state process models aligned with business objectives, and operational goals.

Develop and present actionable recommendations backed by data and best practices in process improvement.

Communicate effectively what the business needs are and be able to work with the Technology teams to determine what capabilities are possible

Participate in solution design sessions to ensure proposed technologies or AI solutions meet operational needs and deliver measurable value

Help bridge communication between non-technical business users and technical teams to drive shared understanding and outcomes.

Identify key success metrics on new process design, quantifying expected benefits.

QUALIFICATIONS: Employment Experience

7+ years of experience in process improvement, consulting, change management, or business transformation

Proven ability to lead cross-functional initiatives and influence without direct authority.

Proven ability to communicate concepts clearly

Technical Skills

Embraces new technologies and solutions

Proficiency with Microsoft products and Lucid

Additional Skills & Competencies

Strong communication and stakeholder engagement skills.

Education Requirements

Bachelor's degree in Business, or related field (MBA preferred)

Lean Six Sigma and ADKAR change management experience a plus.

The salary range for this position is $150,00.00 to $178,000.00 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage

Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

Financial benefits for retirement and health savings

Employee recognition programs

Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice's Cultural Values

Choice's Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver

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