Working Title: Retirement Counselor
Job Class: Retirement Services Specialist or Retirement Services Specialist Intermediate
Agency: MN State Retirement System
Job ID : 92134
Location : St. Paul
Telework Eligible : Yes, up to 2-3 days per week
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 02/12/2026
Closing Date : 02/23/2026
Hiring Agency/Seniority Unit : MN State Retirement System / State Retirement System-MAPE
Division/Unit : MN State Retirement System / Service Call Center
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Retirement Services Specialist Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually
Retirement Services Specialist Intermediate Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**This positing will be used to fill three (3) vacancies. All applicants will be considered for the Retirement Services Specialist or Retirement Services Specialist Intermediate level.
This position exists to provide MSRS retirement benefit plan information to plan participants and to communicate Minnesota Deferred Compensation, Health Care Savings Plan and Hennepin Supplemental Retirement Plan information to all public employees covered by the pension plans of State, Minneapolis, St. Paul, Duluth, and the Statewide Teacher Retirement Association and also the Public Employees Retirement Association. This position will answer all incoming participant calls to the Customer Service Center, respond to general questions regarding benefits and refer all other calls to the appropriate person or department. The incumbent will also perform routine MSRS retirement estimates.
*To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicate the beginning and ending month and year for each job held.
Retirement Services Specialist Minimum Qualifications:
Have eighteen months of experience administering employee benefits, member benefits, or financial services/insurance products for clients, with the primary focus of delivering customer service, performing calculations, interpreting benefit plans or policies and providing legal explanations or interpreting benefit plans or policies.
OR
Hold a Bachelor's degree in business, accounting, or related degree. An Associate's Degree in business, accounting, or related; may substitute for 6 months of experience.
AND
Pass or provide proof of previously passing, the Retirement Systems' written assessment covering math table and chart interpretations, grammar, reading comprehension and public relations.
You must also demonstrate the ability to:
Think analytically in order to be able to interpret benefits, laws and legal opinions.
Effectively communicate verbally and in writing to provide excellent customer service.
Successfully work independently, as well as in a team setting.
Set priorities with competing deadlines.
Perform math computations and use computer software.
Perform duties requiring strong technical ability and human relations skills (including active listening, empathy, and explaining complexities to a variety of audiences.
Retirement Services Specialist Preferred Qualifications:
Experience administering retirement benefits, with the primary focus of delivering customer service, performing calculations, and providing legal explanations or interpreting benefit plans or policies.
Experience working with or at Minnesota State Retirement System, Public Employees Retirement Association, or Teachers Retirement Association.
Experience providing customer service in a call center environment.
Possession of FINRA Series 6 and 63 Licenses.
Possession of the Minnesota Life, Accident, and Health Insurance Licenses.
Possession of FINRA SIE license
Retirement Services Specialist Intermediate Minimum Qualifications:
Two (2) years** of experience administering employee benefits, member benefits, or financial services/insurance products for clients, with the primary focus of delivering customer service, performing calculations, interpreting benefit plans or policies and providing legal explanations or interpreting benefit plans or policies.
**A Bachelor's degree in business, accounting, or related degree may substitute for one (1) year of experience, or an Associate's Degree in business, accounting, or related may substitute for 6 months of experience.
AND
Pass or provide proof of previously passing, the Retirement Systems' written assessment covering math table and chart interpretations, grammar, reading comprehension and public relations.
Possession of FINRA 6, 63 and MN Life, Accident and Health Insurance Licenses
Retirement Services Specialist Intermediate Preferred Qualifications:
Experience administering retirement benefits, with the primary focus of delivering customer service, performing calculations, and providing legal explanations or interpreting benefit plans or policies.
Experience working with or at Minnesota State Retirement System, Public Employees Retirement Association, or Teachers Retirement Association.
Experience providing customer service in a call center environment.
Possession of FINRA SIE license
Additional Requirements
SEMA4 Records Check (applies to current and past State employees only) Criminal History CheckEmployment Reference CheckSocial Security and Address Verification
Education Verification
Driver's License Check
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
