Job Duties Position: Food Market Intake Worker

Salary: $20/hour or $21/hour if bilingual

Schedule: Monday - Friday with occasional evenings and weekends

Location: In person, St. Paul

WHO WE ARE

For more than 129 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.

POSITION SUMMARY

Neighborhood House is seeking a full-time Food Market Intake Worker to support, strengthen our Food Support programming. In this role, you will be a first point of contact for families who come to the food market, creating a welcoming space for families who shop with us. You will conduct participant interviews and assessments to learn about their needs, gather data to learn how best to serve each family, offer referrals to community resources when needed, and support with shopping. In addition to direct service, this position works collaboratively with other food support team members and volunteers to ensure efficient food shelf operations including stocking shelves and helping with food donations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Service:

Provide culturally responsive services aligned with Neighborhood House standards for accessibility, inclusion, and radical hospitality, including:
Conduct participant intake for new and renewing households accessing food support services
Provide information about Neighborhood House wrap-around services and programs, and connect participants to internal and community resources as appropriate
Respond to participant inquiries about food access and related services by phone, email, in person, or through referral systems
Participate and support food distribution programs, including Fresh Produce Distributions, the Commodity Supplemental Food Program (CSFP), and other special events hosted by Neighborhood House.

Indirect Service:
Collaborating with other staff on special projects such as school supply drives, food drives, and Basic Needs events
Ensure safe food handling procedures and proper maintenance of equipment and appliances to maintain compliance with license requirements
Assist with receiving, unloading, and stocking deliveries daily

Data and Evaluation:
Ensure timely and accurate data entry in Client Track
Support regular data review and cleanup to ensure data quality, consistency, and compliance with organizational requirements.

EXPERIENCE AND SKILLS

Required Qualifications
High school diploma or GED
Strong commitment to serving families facing food insecurity and a sensitivity to the stress that may appear for families using the food support program
Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, social, racial, and cultural backgrounds
Proficient interpersonal, verbal, and written communication skills in English
Must be able to lift items up to 50 pounds
Ability to occasionally work evenings and weekends as required
Must have a driver's license, a clean driving record, and ability to drive agency vehicles
Must be able to pass a criminal background check

Desired Qualifications

· Bilingual or multilingual skills relevant to the communities served.
Experience providing social services in a non-profit or other related customer service field

WORK LOCATION

This in-person role is based in St. Paul, MN. This position is primarily based in the food market setting with frequent interaction at various Neighborhood House sites and occasional off-site meetings or events. Local travel between locations is required; reliable transportation is necessary (mileage reimbursement available).

BACKGROUND CHECK REQUIREMENT

Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don't want this to deter you from applying. The outcome of background

NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER

Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.

WE'D LIKE TO MEET YOU

Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.

Minimum Education Required High School Diploma

Minimum Experience Required Entry

Shift First (Day)

Number of Openings 1

Public Transportation Accessible Yes

Veterans Encouraged to Apply Yes

Physical Required Yes

Drug Test Required No

Compensation $20.00 - $21.00 / Hourly

Additional Compensation $21/hour if bilingual

Postal Code 55107

Job Type Full Time

Place of Work

On-site

Requisition ID

FMIW

Job Benefits

Health insurance, paid time off, retirement benefits, etc.

Neighborhood House

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Food Market Intake Worker