Market Sales Director

Citizens • Westwood, MA • 3h ago

Description

The Market Sales Director will act as a trusted advisor, consultant and support partner to the Retail Market Executive. This individual will have shared accountability for the execution of sales activities and delivery of expected outcomes in the market. They will understand and effectively communicate the retail bank strategy across the market and possess the ability to act as a backup to the Retail Market Executive in their absence. Additionally, they will demonstrate the ability to t hink strategically while providing tactical support to implement ideas.

Key responsibilities for the role will be as follows:

Lead efforts in the market to ensure consistent execution of the defined sales model and customer experience process with s hared accountability for sales activities and outcomes

Create strong relationships with "One team" partners to accelerate performance; own the Oneteam agenda

Own tactical sales planning ensuring effective execution of marketing sales promotions and new product launches

Drive successful implementation of key business initiatives

Support Retail Market Executive in preparation for key performance meetings

Leverage KPIs and outcomes to proactively provide insights and recommendations to inform action planning and accelerate performance

Identify region and branch performance gaps to prioritize RM/BM coaching

Pinpoint skill gaps and root causes across the market and partner with Sales Strategy and Performance Enablement to aid in skill development

Provide feedback, coaching and support to Regional Managers

Support identification and deployment of top talent to align the right colleagues in the right places

Planning and coordinating agendas and content for market leadership meetings

Serve as a subject-matter expert for incentives inclusive of overseeing discretionary payout process, handling rostering and exceptions and maintaining intimate knowledge of plan details for colleague education

Assist in driving an exceptional colleague experience through recognition of key behaviors that we celebrate to drive performance.

Skills & Qualifications

Five or more years of experience in a business management or executive role

Excellent analytical and problem-solving skills with a focus execution

Strong planning, and performance management skills

Exceptional influencing skills both up, below and across the organization

Ability to create healthy tension for constructive collaboration in the market to drive performance.

Excellent verbal, written, and presentation communication skills

Excellent interpersonal skills and executive presence

Ability to think and act creatively, championing and promoting new ideas

Ability to lead through ambiguity and work independently with minimal direction

Experience driving execution and adoption of key strategic priorities across large teams

OKRs

Aligned to Retail Market Executive Scorecard

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

03/31/2026

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