Program Assistant I
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Program Assistant I
Salary
$4,450.00 - $5,928.60 Monthly
Location
Denver, CO
Job Type
Full Time
Job Number
KAA 9733 PA I 2.26
Department
Department of Labor and Employment
Division
Division of Labor Standards and Statistics
Opening Date
02/11/2026
Closing Date
2/19/2026 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
707 17th St suite 2400, Denver, CO 80202, USA
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
david.stevenson@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
THIS POSITION IS OPEN TO COLORADO RESIDENTS ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON February 19th, 2026
This position will have hybrid workplace options available but will still be required to report to the listed address three or four time per week and at the discretion of the supervisor and according to business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace - and Colorado communities - with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellentbenefits (https://www.colorado.gov/pacific/dhr/benefits) :
Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) plus 401(k) and 457 plans
Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)
Employer supplementedHealth Savings Account (https://www.colorado.gov/pacific/dhr/hsa)
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go tohttps://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
Our agency website:Colorado Department of Labor and Employment (https://www.colorado.gov/cdle)
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans' Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website:https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
Description of Job
The salary range for this posting is:
HOURLY
$25.67 - $34.20
BIWEEKLY
$2,053.85 - $2,736.28
MONTHLY
$4,450.00 - $5,928.60
POSITION PURPOSE
This position is familiar with the daily operations of each unit; they will need to use judgment in determining the priority of needs for each area. This position is required to provide operational and technical support, as well as interpretation for one or more of the Labor Standard Investigations Specialized Units. The position provides technical guidance to each program area they are assigned. The position is the point of contact for managers of these specialized units to identify operational needs, organization, and best practice strategies for process improvements or operational changes to increase productivity and ad hoc projects assigned.
The position is also a lead worker for incoming support staff for the Division as we grow over the next year to train them on specific processes for the program area. This position plans program unit workflow, provides training and direction to others as well as identifies tasks to delegate to Services & Support staff.
DUTIES
Program Support
This position assists program managers in delegating duties to manage the unit's operational needs. This position conducts research and compiles information on behalf of the unit. This position assists with reports related to unit services, performance and projects. Develops and maintains process and procedures for the Unit's operational needs, identifies best practices for program area duties that relate to scanning or data entry; and maintains tracking spreadsheets for various complaints and inquiries while units are being established in LSCS.
Monitor and analyze workflow and productivity at the intake level to develop and document team tasks, work processes and procedure manuals. Create, revise, and implement specific unit procedures related to workflow, coverage, correspondence, and timeliness. Collaborate with unit staff members to identify needs and design processes for providing services and support functions in an efficient manner and streamline coordination among various work groups. Participate in unit and division process improvement projects and activities; identify opportunities that can streamline program area workflow, working with the Subject Matter Expert (SME), Program Manager and/or Policy Advisor to ensure new programs objectives are met, increase efficiency and customer service. Engage support team members in process improvement efforts and in adapting to new processes and procedures to ensure that everyone is informed and has the understanding and tools needed to succeed.
The position is relied on by the Program Manager, SME and/or Policy Advisor to develop best practices for intake when designing complaint forms, implementing new programs into Salesforce and updating content for the program areas external web pages. The position stays current with ever-changing labor laws specific to that program area. The position will be relied upon by management to seek opportunities to incorporate value added services for both external and internal customers.
Initial Claim Intake for the Wage and Hour Claim Program
This position is responsible for initial claim intake of all incoming wage and hour complaints. Each year, on average, the Division receives 3,000 to 4,000 wage complaints. This position performs the initial evaluation of each wage complaint, and decides if any evidence is needed before transferring the complaint to Preliminary Investigation. This position utilizes the Division's software programs and other sources to research and correct claim party mailing addresses; without the correct information, the investigation cannot commence.
This position adheres to and applies all Division policies, processes and procedures applicable to wage claim investigations. The position prioritizes work to ensure that all tasks are completed in an efficient and timely manner. The position observes and adheres to statutory due dates in order to decide what action should be taken. This position prepares and reviews reports for the initial claim intake to identify solutions, and achieve efficiency within the wage claim process.
This position is responsible for responding to investigation phone calls, providing the correct information based on their knowledge of Colorado wage and hour law. This position is also responsible for funneling any email inquiries in the Labor Standards email inbox to the Compliance Investigators, while deciding which inquiries to answer themselves.
This position is responsible to provide clerical support for email and written inquiry assignments, certain aspects of claim investigations, including but not limited to mailings, process and procedure review, document redactions, labeling and assigning emails within the labor standards inbox, scanning and uploading claim related material to Salesforce or the appropriate network drive, and preparing and responding to certified copy requests.
This position is responsible for communicating with the public on a range of matters, helping resolve issues claimants have with filing their claims, answering questions on policies and procedures, status updates on claims, and any other inquiry from the public they may receive. The position will need to determine when to escalate inquiries, determine if claims have been assigned and transfer claimants to the proper Compliance Investigator, route inquiries to the correct department, and assist other support staff with communication when needed. Monitoring, evaluating, responding to, or referring phone calls, sorting and routing mail, e-mail, electronic fax and in-person inquiries including determining the applicability of laws under the division's jurisdiction and ability to assist the customer by assisting with completion of forms, record requests and searching the database of complaints and referring to the appropriate compliance investigator as directed by the supervisor.
Determines the nature of a customer's concern, responds to questions that fall under the division's authority and refers them to the appropriate agency or resource such as the United States Department of Labor, Civil Rights, or a private attorney. This position also provides information regarding other CDLE programs and offices of the Department and assists with navigation to CDLE's website and to those specific programs or offices.
Data Research
The position will be responsible for data research projects related to specific program areas. Many of these projects will require independent research, data gathering and analysis. These reports will be used by management to report on Wildly Important Goals, ad hoc requests from the Governor's office, legislators and other requests for programmatic impacts.
The position will be responsible for gathering data onto a spreadsheet, possibly researching addresses and registered agents of each employer. The position will need to document specific data for record purposes; coordinate with policy advisors and compliance investigators on reports.
Other Duties as Assigned
This position is part of a team responsible for various projects and initiatives within the Division. This position will serve as an adaptable resource for Division projects as assigned and may provide expertise in project strategy, etc.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
RESIDENCY REQUIREMENT
You must be a resident of the state of Colorado in order to be eligible to apply
Class Code & Classification Description:
H8A2XX (https://dhr.colorado.gov/state-hr-professionals/job-classifications/class-description-and-minimum-qualifications-for-h4r) - Program Assistant I
MINIMUM QUALIFICATIONS:
Experience Only:
Four (4) years of professional experience in an occupational field related to the work assigned to the position
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years
Preferred Qualifications:
Knowledge of Colorado labor laws
Salesforce Experience
Experience using Google Workspace, including Google Mail, Google Calendar, and Google Drive
Performing duties similar to those assigned to the position as a classified State of Colorado employee.
Required Competencies:
Demonstrated written communication skills, including the ability to relay
complex and detailed information to various stakeholders in a clear, accurate,
and concise written manner;
Demonstrated attention to detail in order to ensure accuracy, thoroughness, and consistency of all analyzed information;
Critical thinking and analysis skills, including having the ability to evaluate and analyze applicable information in order to apply knowledge and ensure compliance;
Organizational skills, including planning, prioritization, and time management in order to meet deadlines;
Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division;
Interpersonal skills, including the ability to work collaboratively with a variety of different stakeholders, both internally and externally;
Customer service skills, including the ability to diplomatically interact with difficult customers and de-escalate situations when necessary;
Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;
Self-motivated, reliable, and accountable; including the ability to work independently and complete work with minimal supervision;
Problem-solving skills, including the ability to review and analyze information in order to recommend solutions;
Professional demeanor;
Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc's, Sheets, Slides, etc).
Conditions of Employment:
This position is open only to residents of the state of Colorado; you must reside in-state at the time of application in order to be eligible to proceed in the recruitment.
You must pass a thorough background check prior to employment, which will include E-verify.
This position will have hybrid workplace options available but is still required to report three to four days per week to the listed business address and at the discretion of the supervisor and according to business needs.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atdpa_state.personnelboard@state.co.uswithin ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.
Supplemental Information
For questions regarding this recruitment, please contact: david.stevenson@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application,CDLE does not accept attachments of any kind during the application process.Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process- Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.
Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
I acknowledge the comparative analysis process for this position will consist of a review of the information contained within my application/job duty statements and that any attachments will not be included during the minimum qualification screening or application review. The structured application review/numerical scoring of my application will be based on the content listed in the job duty statements, the preferred qualifications, required competencies, and answers to supplemental questions. My responses to the supplemental questions will be scored based on my ability to follow instructions and provide detailed, clear, and concise answers to each question.
Yes
No
02
Please describe, in as detailed an answer as you see fit (but not more than roughly a page of text), why you applied for the position, and how your experience and interests make you a good fit.
03
At times, this position is relied upon to help run various projects. Please describe your experience helping run prior projects. A) Please describe the project. B) What was your approach? C) What obstacles did you encounter and how did you overcome them?
04
This position uses: 1) Microsoft Word, 2) Microsoft Excel, 3) Google Workspace, 4) Adobe Acrobat Pro, and 5) Salesforce on a daily basis. Please detail your experience using these five programs, and the specific products you created using each of the five programs. Include in your detailed answer the job and business for which this experience applies. If you do not have previous experience with one of more of the listed programs, please describe how you have learned a new software, program, or technology.
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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