Customer Service Representative

Reliance Fluid Technologies • Niagara Falls, NY • 2h ago

Niagara Falls. reliance Fluid Technologies. Customer Service Representative. $20 - $22/hour.

Were looking for a friendly, detail-oriented Customer Service Representative to be the first point of contact for our customers. In this role, youll provide prompt, professional support by answering inquiries, processing orders, and resolving issues, all while delivering an exceptional customer experience.

If youre organized, a strong communicator, and thrive in a fast-paced environment, wed love to have you on our team.

$20 - $22/hour Paid weekly every Thursday M-F 7/8am - 3:30 - 4:30pm 8 paid holidays & generous time off accruals 401k w/ employer match Company paid STD, and life insurance Company sponsored events and supportive family-owned culture Much more! Summary: As the Customer Service Representative, youll be the first point of contact for our customers, ensuring they receive prompt, professional, and knowledgeable support. In this role, youll be responsible for delivering outstanding service by assisting customers with inquiries, processing orders, providing product information and resolving customer concerns to provide solutions that enhance customer satisfaction.

Essential Duties:

Respond to customer inquiries via phone, and email in a timely and professional manner

Resolve customer complaints and issues promptly and efficiently, ensuring a positive customer experience

Provide customers with information about our products, services, and pricing

Maintain accurate records of customer interactions and transactions

Assist customers with order placements, modifications, and cancellations

Scheduling deliveries and pickups with customers

Arrange freight with pre-approved suppliers

Collaborate with internal teams to address customer needs and how to improve services

Stay updated on product knowledge, and company policies to provide informed support to customers

Identify areas for process improvement and contribute to enhancing customer experience

Participate in training and development sessions to enhance customer service skills

Other duties assigned by management

Qualifications:

High School Diploma or equivalent (required)

One (1) to three (3) years of customer service or related experience (required)

Previous experience in a manufacturing or distribution setting (preferred)

Proficiency with Microsoft Office Suite; experience with CRM or ERP systems is a plus

Knowledge, Skills and Abilities Needed:

Proficiency in MS Office suite

Excellent time management skills and the ability to prioritize work

Strong organizational skills with the ability to multi-task

Excellent written and verbal communication skills

Professional and courteous demeanor

Exceptional phone etiquette

Ability to work independently or as part of a team in a fast-paced environment

Follow link to apply through Indeed.com: https://www.indeed.com/cmp/Reliance-Fluid-Technologies,-LLC/jobs?jk=1d6ed050f62c9d64&start=0

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