Concierge

Omni Hotels • Boston, MA • 2h ago

Location

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

Rate per hours starts at $27.73 and increases to $28.30 after 90 days.

Responsibilities

To be fully acquainted with different points of interest.

Assist in arranging for restaurant reservations and transportation as required by our guests.

Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.

Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department.

Accept other special duties as required by management.

Interact with other departments to ensure that guests' needs are satisfied.

Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.

To proactively work to seek out ways in which to improve the hotel experience for our guests.

Handling of special requests; i.e. flowers, amenities, gifts, rental cars, forwarding luggage, private planes, sight-seeing tours, etc.

Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

Maintain a professional, neat and organized appearance according to Omni standards.

Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

Attend all required department trainings and meetings.

Perform any other duties required by management.

Qualifications

Previous luxury hotel experience is required.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Knowledge of the surrounding area and all of its attractions.

Knowledge of Property Management Systems and related computer programs

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.

Must have the ability to report to work on time and when scheduled.

Must have the ability to stand and/or walk for extended periods of time.

Must meet standards of appearance and maintain a high level of personal hygiene at all time.

Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Computer literacy to include: Payroll systems, Microsoft Office

Job LocationsUS-MA-Boston

Posted Date2 hours ago(2/10/2026 3:27 PM)

Requisition ID 2026-132729

of Openings 1

Category (Portal Searching) Front Office Operations

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