Banker

Peoples Bank • Chicopee, MA • 1h ago

Banker - Chicoperr, MA Regular Full time Requisition ID: 2567 Salary
Range: \$22.00 To \$22.75 Hourly Summary: We\'re Hiring! Join our team
as a Banker! Are you passionate about delivering exceptional customer
experiences and ready to launch your career in banking\' As a Banker,
you\'ll be the friendly face of our branches-helping customers with
their everyday banking needs, building meaningful relationships, and
supporting real financial solutions. From opening accounts to resolving
inquiries, you\'ll play a key role in creating a welcoming, efficient,
and secure environment. We provide extensive training in our
state-of-the-art Banking Training Center, ensuring you are fully
equipped with the knowledge and confidence to succeed. If you\'re
detail-oriented, thrive in a fast-paced setting, and love making a
difference in your community, this is your opportunity to grow with a
team that values integrity, innovation, and impact. This role is based
at our Chicopee, MA Banking Center. Essential Duties and
Responsibilities: Deliver an exceptional customer experience by building
strong relationships and supporting financial wellness through
personalized service. Manage daily banking operations including
opening/closing accounts, processing transactions, and resolving
customer inquiries with accuracy and care. Identify opportunities to
deepen customer relationships and refer to internal partners to support
holistic financial solutions. Collaborate with your team to meet branch
goals and contribute to overall market growth. Handle and reconcile
cash, checks, and negotiables while maintaining vault, ATM, and coin
machine responsibilities. Ensure full compliance with regulatory
standards including BSA, CIP, and internal policies-keeping customer
data safe and secure. Support safe deposit box operations and maintain
accurate contract records. Stay informed on all PeoplesBank products and
services and actively engage in ongoing learning and development.
Represent the bank with professionalism in all communications; verbal,
written, and digital. Participate in community engagement, volunteerism,
and brand-building initiatives. Resolve customer issues with empathy and
efficiency, upholding our service standards. Flexibility to work at
various branch locations and during extended hours, including evenings
and weekends as needed. Education and Experience: High School diploma
required; Associates degree preferred Six months to one-year related
experience or equivalent Will consider a combination of education and
experience Certifications, Licenses and/or Registrations Required:
Requires the ability to obtain the National Mortgage Licensing System
(NMLS) registration - must obtain said license after a period, to be
determined by decision maker. Must be able to successfully complete the
registration process, which includes, and is not limited to, undergoing
a criminal background and credit check and must remain in compliance
with the NMLS License regulations and rules. Skills Required: Cash
handling experience preferred with strong basic math skills and
numerical accuracy. Exceptional attention to detail with the ability to
manage time effectively and multitask in a dynamic environment. Thrives
in fast-paced settings, demonstrating adaptability and a proactive
approach to change. Excellent verbal and written communication skills,
ensuring clear and professional interactions. Strong interpersonal and
customer service abilities, with a talent for building and maintaining
client and business relationships. High level of discretion and
integrity, committed to protecting the financial privacy of clients,
colleagues, and the organization. Willingness to travel to various
banking center locations throughout region as needed and assigned.
Ability to complete on-the-job training and demonstrate proficiency in
accordance with company standards.

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