Client Manager Alight Leave Solutions

HEWITT ASSOCIATES LLC (IL) • Milwaukee, WI • 1h ago

JOB REQUIREMENTS: Do you have experience delivering enterprise products and services in a high-growth environment? Amazing Opportunity and Great Place to Work! Our story At Alight, we believe a company\'s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to \"Be Alight.\" Our Values: Champion People- be empathetic and help create a place where everyone belongs. Grow with purpose-Be inspired by our higher callingofimproving lives. Be Alight-act with integrity, be real and empower others. It\'swhywe\'reso driven to connect passion with purpose.Alight helps clients gaina benefitsadvantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absencemanagementand navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more atcareers.alight.com. About the Role The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. Is the primary point of contact for all assigned Leave Solutions Clients. This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship. Delivers tactical operational support including client status calls, reporting requests, client escalations, billing processing, pre/post-production testing, Standards and Service Review (SSR) and Change Request order (CRO) submission and follow up, and defect management activities for assigned clients to ensure client service needs are met and delivered with excellence. The ideal candidate has proven expertise in a proactive, client-facing role is required. The successful Client Manager is both proactive and responsive and leverages deep Disability and Leave expertise to ensure assigned clients receive exceptional service. Anticipates client needs and operational issues and takes steps including root cause problem solving to ensure service and contractual obligations are met. Will also support event-driven... For full info follow application link. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2D45673C476E469B

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