Lead Transportation Assistant

Veterans Affairs, Veterans Health Administration • Washington, DC • 2h ago

Summary This position serves in the Transportation Depart of the Washington DC Veterans Affairs Medical Center. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Duties include but may not be limited to: Distribute and balance the workload among employees. Instruct employees in specific tasks and job techniques. Informs the team of goals and directs the technical work. Correctly determines eligibility for the program and processes requests. Determines the method of payment of authorized and unauthorized ambulance claims submitted for consideration. Documents and prepares account synopsis for contracting officials quarterly. Regular and recurring contact with personnel external to the agency for the obtainment of services, sharing of information and authorization, clarification or denial of payment. Work Schedule: Full time, Monday-Friday, 7:30 am - 4:00 pm or 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To apply for this position, you must have the following qualifications: SPECIALIZED EXPERIENCE: Have at least one (1) year of specialized experience equivalent to the next lower grade level in Federal Service that includes performing the following duties: Monitors and reconciles daily workload reports, identifying discrepancies and initiating corrective action.; Coordinates the daily operations of the Beneficiary Travel program ensuring even workload distribution.; Audits trip logs and payment documentation to prevent duplicate or erroneous reimbursements.; Provides guidance to staff on handling challenging customer service situations consistent policy and mission.; Troubleshoots technical or procedural issues related to transportation request processing and trip coordination. (Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accountability Administration and Management Attention to Detail Customer Service (Clerical/Technical) Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work requires no special physical demands but will require some physical effort such as standing, walking, bending or sitting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Note: Per "Executive Order 14251: Exclusions from Federal Labor-Management Relations Programs", this position is no longer eligible for bargaining unit participation. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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