Customer Service Scheduling Specialist

Weekley Electric • Newark, OH • 1d ago

Pay: $18.00 - $24.00 per hour

Job description:

Are you an experienced customer service or appointment scheduling specialist who enjoys turning conversations into opportunities? Do you excel at connecting with people, guiding them through solutions and delivering exceptional customer experiences? If so, we are looking to add a Customer Service Scheduling Specialist to our Team!

WHAT YOU'LL DO

As our Customer Service Scheduling Specialist, you'll be the first point of contact for our customers and play an integral role in customer satisfaction and scheduling efficiency.

Daily Job Duties:

Answer inbound customer calls and provide friendly support and valuable information.

Use your customer service and scheduling skills to schedule various appointments and educate our customers on services we offer.

Coordinate with Technicians to ensure smooth, accurate scheduling.

Make outbound customer calls in effort to return calls and schedule appointments.

Schedule various appointments by Phone, Email and Text.

Create and Maintain customer records with a focus on the details.

Manage customer requests, gather key details and keep accurate records.

Create Work Orders and assign to appropriate Technician.

Maintain weekly schedule for (2) Full-time Technicians.

Follow up with Customers to ensure a high level of quality is achieved.

Help our team reach daily goals through meaningful team and customer interactions.

Qualifications:

2+ Years of Customer Service Experience:

Professional & Courteous

Clear & Effective Communicator

Attentive & Active Listener

Positive/Can-Do Attitude

Excellent Time Management Skills:

Ability to Prioritize Tasks

Solid Decision-maker

Effective Problem Solver

Organized & Detail Oriented

Proven Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)

Google Suite (OneDrive, Google Calendar, Google Sheets, etc.)

General to Intermediate Math Skills (such as calculating Taxes, etc. using a calculator)

Base Pay Range: $18-$24/Hour (Based upon previous/relatable experience)

Generous Benefits Package upon hire by Weekley Electric, LLC:

Paid Time Off including Vacation, Personal and Holidays

Health Insurance with Dental & Vision Options (Partially Paid by Employer)

401k with Company Match

Profit Sharing

Job Type: Full-time

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

Office: 2 years (Required)

Ability to Commute:

Newark, OH 43055 (Required)

Work Location: In person

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