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Audio Visual Specialist Pentagon - TS/SCI required

General Dynamics Information Technology • Arlington, VA • 5h ago

Req ID: RQ214006

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Audiovisual Systems,Network Security,System Administration,Technical Knowledge,Users Training

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Audio Visual Specialist Pentagon - TS/SCI required

This position is temporary with the potential to go fulltime.

As an Audio Visual (AV) Specialist, you will operate, support, and troubleshoot AV systems used for VTCs, and MS Teams meetings. You will ensure exceptional customer service while managing conference room AV systems and providing technical support to users, including VIPs and senior GO's.

Key Responsibilities:

Set up, configure, and troubleshoot AV equipment for meetings and VTCs.

Collaborate with clients to determine AV requirements and deliver solutions.

Manage ticketing systems: create, assign, update, and resolve tickets with detailed documentation.

Manage the end-to-end VTC scheduling with global agencies, liaising with global agencies to de-conflict and manage complex VTC sessions across multiple time zones.

Manage VTC systems and support meetings across multiple security enclaves (e.g., NIPRNet, SIPRNet, JWICS)

Provide live operational support for multi-party conferences by actively managing and troubleshooting the Cisco Meeting Server (CMS) bridging environment.

Maintain and troubleshoot call routing policies and zones on Cisco VCS and Expressway to ensure seamless internal and external video communications.

Maintain and repair AV equipment, ensuring operational readiness.

Provide end-user training on AV hardware and software.

Participate in meetings, training, and special projects as required.

Document processes, maintain SOPs, and create reference guides and as-built diagrams.

Ensure superior customer service with professionalism, timely responses, and clear communication.

Support after-hours on-call requests when necessary.

Required Qualifications:

Education: AA/AS/BA/BS (or equivalent experience per contract LCAT).

Experience:

3+ years of experience managing AV systems, including VTC support.

Experience in Government/Military environments, working with VIPs preferred.

Familiarity with Microsoft Office Suite, Outlook, and SharePoint.

Technical Skills:

Working knowledge of AV systems, conference room technologies, and troubleshooting.

Familiarity with VTC systems and endpoints is a plus.

Certifications: Active CompTIA Security+ CE certification desired.

Skills:

Strong communication, organization, and documentation skills.

Ability to multi-task, prioritize, and adapt to dynamic environments.

Dependability, self-motivation, and resourcefulness.

Clearance Level: Active TS w/ SCI eligibility required (must be able to maintain clearance).

Location: Full-time onsite, Pentagon (PNT). There will be an initial transition period while access to PNT and while accounts are being granted that will require candidate to be onsite at the TARC in Arlington, VA for approximately one month or until access is granted.

Shift: Monday-Friday (specific hours discussed during the interview).

Travel: Less than 10%.

What We Value:

High-level customer service focus and professionalism.

Analytical thinking with attention to detail.

Strong teamwork and collaboration skills.

Commitment to maintaining technical expertise and certifications.

GDITPriority

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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