Job Description
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale
Our ambition in Global Product Operations is to support, enable, and improve the speed and effectiveness of the Global Product organization. We accelerate the creation of an elite portfolio of software-defined vehicles by tightly integrating software, hardware, and services to craft products people crave and experiences they never forget.
The Role:
The Senior Product Operations Manager (Level 7) is part of Global Product Operations, powering how Global Product works by combining business data & insights, customer & market insights, and product practices to operationalize GM's Product Operating Model. You will help teams across Global Product connect strategy ? roadmaps ? execution ? KSIs/KPIs, partnering with Product Management, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Program Management Operations (PMO), Quality, and Finance.
What You'll Do:
Product Insights
Define and maintain core KSIs/KPIs and product/portfolio health views.
Build and manage dashboards and reports (e.g., Roadmap Central, performance scorecards) in partnership with Analytics, Finance, PMO, and Customer Experience (CX).
Integrate customer, quality, and market signals (e.g., Voice of Customer, JD Power, usage, NPS, competitive insights) into planning and decision forums.
Practices & Processes
Translate strategy into clear, repeatable ways of working aligned to the Product Operating Model and Global Vehicle [Software] Development Process (GVDP/GSDP).
Design and run operating rhythms (portfolio/roadmap reviews, planning, budgeting and resourcing cadences, product health reviews).
Define and maintain artifact standards (PRDs, PRFAQs, outcome-oriented roadmaps, success metrics) and drive adoption.
Tooling & Systems
Act as a key partner for the product tooling stack (Jira, Jira Align, Jira Product Discovery, Confluence, SharePoint, roadmap and forecasting tools).
Establish taxonomy and tagging standards so roadmaps, resourcing, and KPIs are consistently connected.
Identify and deliver workflow and tooling improvements that reduce administrative burden.
Enablement & Change
Develop and deliver training, onboarding, and guidance on operating models, artifacts, tools, and data.
Lead change management for process and tooling updates (communications, office hours, feedback loops, adoption tracking).
Support communities of practice and function as a thought partner on operating model, governance, and organizational design.
Integrated Hardware-Software Coordination
Help synchronize long lead vehicle and hardware timelines with iterative software and services delivery.
Coordinate with Manufacturing, Vehicle Autonomy, and Battery/Propulsion & Sustainability so constraints and dependencies are visible and actionable in product plans.
Translate field and service insights into prioritized work across software, hardware, and manufacturing partners.
Your Skills & Abilities (Required Qualifications):
5+ years combined experience across:
Product / Research / Sales / Business Operations, Product Management, Program/Portfolio Management, UX Research, Customer Insights, Inbound Product Marketing, Finance and/or
Management Consulting (or equivalent internal strategy/ops) focused on operating model, process, analytics, or transformation.
Experience with business data & insights:
Defining and tracking KSIs/KPIs and operational metrics
Using BI tools (e.g., Power BI, Tableau) and insights to drive prioritization and continuous improvement
Experience with customer & market insights:
Partnering with CX/Research/Quality to bring customer, quality, and competitive signals into product decisions
Turning qualitative and quantitative data into clear implications for strategy and roadmaps
Proven ability to shape and run product processes & practices in a large, matrix environment.
Effective communication and facilitation skills; comfortable working across Product, PMO, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Quality, and Finance.
What Will Give You a Competitive Edge (Preferred Skills):
Experience in automotive, mobility, or complex hardware-software-services ecosystems.
Familiarity with GM processes and constructs (e.g., Software Product Operating Model, GVDP/GSDP, PMO Portfolio Process, resource forecasting, LTP / 5-year planning).
Experience standing up or scaling Product Operations / Product Enablement capabilities (playbooks, training, knowledge management, tooling standards).
Hands-on experience with product tools (Jira/Jira Align/Jira Product Discovery or equivalents, Confluence/SharePoint); plus, expert-level master of road mapping software.
Proven track record of managing an "Operating Rhythm" (quarterly planning, OKRs).
Experience building "Voice of the Customer" programs from scratch.
Ability to translate qualitative feedback into quantitative business cases.
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week, at minimum.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.
The salary range for this role is $106,600 to $192,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
Our Company (https://search-careers.gm.com/en/working-at-gm/)
Our Culture
How we hire??????? (https://search-careers.gm.com/en/how-we-hire/)
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (https://search-careers.gm.com/en/locations/)
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
