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Administrative Support Associate

City of College Station • College Station, TX • 1h ago

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Administrative Support Associate

Salary

$17.25 - $25.87 Hourly

Location

College Station, TX

Job Type

Full Time

Job Number

2602530

Department

City Secretary Office

Opening Date

02/03/2026

Closing Date

4/10/2026 11:59 PM Central

Hiring Range

$17.25-$18.98

Description

Benefits

Questions

Description

Under direction of the City Secretary, the Administrative Support Associate serves as the primary point of contact for City Hall by providing exceptional customer service to visitors and callers, including managing the City's main phone line, greeting customers, and addressing or escalating inquiries and concerns. The role provides administrative and clerical support to City departments through data entry, records management, meeting support, mail services, basic accounting functions, while maintaining professionalism and confidentiality.

Principal Duties

Ability to operate a multi-line phone system to manage the City's main phone line, including answering incoming phone calls, providing appropriate information and assisting with citizen complaints/concerns or directing calls to appropriate department or individual.

Greet City Hall visitors and respond to various questions and/or concerns related to City departments, services, events, job openings, etc. and ensure customers connect with the appropriate resources.

Respond to, resolve, and escalate customer concerns and queries for unique or complex customer service situations to include but not limited to, providing information and taking appropriate actions to resolve issues and requests and log citizen inquiries to track trends.

Maintain an organized and neat workstation and lobby and request updated City flyers and resources as needed for display and assist with updating the City external website.

Monitor building security and report any suspicious activity to supervisor.

Assist with mail service duties and responsibilities, to include preparing incoming and outgoing mail and collecting or delivering mail in accordance with departmental procedures.

Complete data entry, filing, copying, scheduling appointments and meetings to support department staff and attend city meetings as needed.

Assist with departmental accounting functions such as processing departmental invoices, purchase orders and other procurement activities.

Provide administrative support back-up to other positions within the department, as well as the City Manager's office as needed.

Assist with special projects as requested and perform other related duties as assigned.

Qualifications

Required:

High School Diploma or G.E.D., and two (2) years' customer service, clerical or administrative support experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Possess excellent communication and customer service skills, including the ability to compose and prepare routine correspondence and documents.

Well organized with the ability to complete work with a strong attention to detail

Possess intermediate level computer skills in the use of word processing, spreadsheets and data entry, as well as the ability to quickly learn software related to department functions.

Ability to maintain confidentiality and discretion.

Ability to deal effectively and courteously with peers, superiors, and the general public.

Ability to prioritize projects and meet established or anticipated deadlines.

Preferred:

College Level Coursework Completed

Knowledge of administrative, accounting, and budgeting procedures

Experience with Microsoft Office software

An Equal Opportunity and Military Friendly Employer

APPLICATIONS MAY BE FILED ONLINE AT:

www.cstx.gov/careers

recruiting@cstx.gov

We offer a comprehensive benefits package to include; Medical, Dental, Vision, Prescription Drug Coverage, Paid Holidays, Paid Vacation, Paid Sick Leave, Paid Parental Leave, TMRS-Retirement (2:1 matching), Deferred Compensation, Term Life AD&D, Dependent Life, Flex Benefits, an Employee Health Clinic & Educational Assistance. .

Please Describe your experience providing customer service in a front-desk, receptionist, or call-center setting.

What computer software or office systems have you used regularly?

What experience do you have with administrative or clerical tasks such as data entry, filing, scheduling, or records management?

This position requires professionalism and confidentiality when working with sensitive information. Briefly explain how you ensure confidentiality in your work.

Required Question

Employer

City of College Station

Address

1101 Texas Avenue

College Station, Texas, 77840

Phone

979-764-3517

Website

http://cstx.gov/careers

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