WMX Ops Support Agent (A4, 3rd Shift)

DHL Express, Inc. • Erlanger, KY • 9h ago

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We have an immediate career opportunity for a qualified? Key Accounts Executive ?to join our?WMX?team. As a?Key Accounts WMX Executive, you will ensure the smooth execution of Global Key Account Services/Medical Express and Guidelines for selected accounts in line with the direction of the Key Account Director, Key Account Manager and Key Account Supervisors, whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Medical Express solutions.

Key Responsibilities:

Provide the full suite of standard customer service offerings (including bookings, inquiries, supply, requests, etc.) to Key Account WMX customers in addition to customized contracted services (e.g. Reporting, proactive notification using QCC, etc)

Proactively inform customers on shipment delays and potential service failures as defined in the KAD Customer Nomination form and the customer's Service Solutions

Arrange for expedited service recovery shipments when necessary and perform first level root cause analysis

Collaborate with WMX Americas (Regional Office) representatives to develop solutions that address the complex customer shipment issues and actively participate in feedback sessions to improve WMX processes

Review customer inquiries, problems, and requests and effectively negotiate to resolve those issues with the intent of providing customer satisfaction, retention and increasing revenue spend

Skills & Qualifications:

Bilingual in Spanish Required

2-4 years in related field (or equivalent)

Presentation skills (good)

Facilitation and training skills (good)

Microsoft Office Suite?(excellent)

DHL Systems CSV, GEMA, NTPS (excellent)

Communication skills, spoken and written (excellent)

Negotiation and interpersonal skills (excellent)

Conflict resolution skills (excellent)

Analytical and organizational skills (excellent)

Time management skills (excellent)

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

Competitive Pay

Bonus/Incentive Programs

Retirement Savings - 401K with company match

Medical, Dental, Vision, well-being programs

Tuition Reimbursement

Generous Paid Time Off - Starting at 4 Weeks (PT/FT)

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Program

Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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