Administrative Assistant - Full time - Sterling Heights

Henry Ford Health System • Sterling Heights, MI • 11h ago

GENERAL SUMMARY:

Performs duties related to HFO office sales, to include spreadsheets, stores totals, and reconciling discrepancies.

PRINCIPAL DUTIES AND RESPONSIBILITIES REQUIRED:

· Handles phone calls, transferring calls appropriately, taking messages, and responding to e-mails and patient complaints

· Performs front desk duties to include greeting customers and accepting deliveries

· Complete spreadsheets, check store totals, and reconcile discrepancies; prepare monthly folders

· Performs point of sale responsibilities, including preparing a summary for all stores; separate cash from insurance, print MOS issues (printer, fax, etc.) and copy for IT, pull problem orders for the Billing Department

· Performs cash reconciliations

· Handles US and internal mail for a specific store. Sorts interoffice mail, separating cash reconciliations, coupons, day sheets, and supporting documents; process and store coupons

· Enters the schedules for all Optometrists

· Completes specified duties surrounding inventory. Orders supplies for the office

· Additional responsibilities for Support Services Administrative Assistants may include:

· Responsible for daily and monthly reporting and analysis for all offices as required by

· Director of Finance and Vice President.

· Prepare analysis of discounting for all Satellite offices for discussion with Director of

· Satellite Operations and Satellite Office Managers

· Maintain insurance and patient collection database in Access. Produce and mail all letters. Ensure database is kept current.

· Prepare monthly reporting and reconciliation for all lens and contact lens products.

· Oversee all inventory cycle counts and variance analysis for all satellite offices. Review variance explanations.

· Assist with Payroll functions as needed.

· Prepare bi-monthly reporting for POS adjustments and Outstanding Receivables

· Enter patient refund transactions into PeopleSoft.

· Maintain Access database and prepare reporting for all offices related to Special Testing and Services.

· Perform other duties as required

KNOWLEDGE, SKILLS AND ABILITIES:

· Requires a high school diploma or GED

· Associates' degree or Bachelors' Degree preferred

· Requires previous clerical and/or retail experience

· Optical experience preferred

· Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy

· Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

Works in a retail office environment with minimal exposure to noise, dust, or extreme temperatures.

Additional Information

Organization: Community Care Services

Department: HF Optimeyes Lakeside SVC Stor

Shift: Day Job

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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