We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Marketing Events Administration
Job Summary
The Marketing Events Administration role requires strong organizational, analytical, and interpersonal skills, along with the ability to manage multiple priorities independently with minimal supervision. This position provides administrative and operational support to Management, including preparing and maintaining reports, managing system data, and ensuring accuracy across marketing programs. The incumbent must be detail-oriented, highly organized, and able to meet deadlines while maintaining a high level of accuracy and professionalism.
Essential Job Responsibilities
Responsibilities include, but are not limited to, the following:
Marketing Support Systems & Technical Administration (20%)
Provide technical training and ongoing support to sites on the marketing support system.
Maintain system data and user access, including adding new call centers, source events, packages, offers, tour schedules, and employee logins.
Ensure accurate tracking of marketing programs and categories.
Fulfill ad-hoc reporting and data requests to support operational and leadership needs.
Tour & Vendor Administration (20%)
Process and research tour concerns by area, site, agent, and marketing program.
Monitor tour policy compliance and identify opportunities for improvement.
Track and monitor survey sheets, tour claims, and walk-ins.
Process weekly vendor invoices accurately and in a timely manner.
Lead Generation & Processing Support (20%)
Support lead generation initiatives by maintaining referral paper lead slips and processing incoming leads.
Track and monitor all leads sent and received across marketing channels.
Serve as a subject matter expert for best practices related to lead distribution.
Ensure all lead campaigns are accurately entered into the marketing support system.
Communicate campaign performance and results to leadership.
Premium (Gift) Management & Reconciliation (20%)
Set up premium (gift) @types in the marketing support system.
Serve as site-level support for premium-related questions and troubleshooting.
Reconcile premiums disbursed to ensure accuracy and mitigate financial or compliance risks.
Support sites with weekly premium orders, including American Express gift cards and transfer setups for card activation.
Reporting & Administrative Support (20%)
Generate weekly, bi-weekly, and monthly reports from multiple systems, including lead generation, tour schedules, premium distribution, and program performance.
Ensure reporting accuracy and timeliness to support leadership decision-making.
Perform additional administrative or operational duties as assigned.
Travel Requirements
No travel required.
Minimum Requirements and Qualifications
Education
High School Diploma required.
Equivalent experience may be accepted in lieu of education requirements.
Experience
2-4 years of relevant administrative, marketing support, or operations experience.
Knowledge, Skills, and Abilities
Ability to work independently and collaboratively as a team player.
Strong organizational and prioritization skills.
Ability to multitask while maintaining attention to detail and accuracy.
Strong computer literacy and proficiency with standard office software.
Scheduling flexibility based on business needs.
Ability to exercise discretion and sound judgment when handling sensitive information.
Ability to work effectively under pressure while maintaining professionalism.
Positive, enthusiastic attitude with strong work ethic.
Excellent verbal communication and listening skills.
Demonstrated problem-solving abilities.
Consistently presents oneself as a professional role model.
Complexity & Decision-Making Authority
Decision-Making Authority: Low - Responsible for troubleshooting, analyzing, and resolving issues related to marketing support systems within established guidelines.
Level of Autonomy: Moderate - Operates independently once trained on day-to-day functions. Decisions outside routine responsibilities require management approval.
Impact on the Organization
Timely and accurate processing of leads supports the WorldMark call center's ability to meet budget and performance targets.
Accurate reporting provides leadership with critical insights into marketing program performance, enabling informed, profit-driven business decisions.
Supervisory Responsibility
None.
Scope / Financial Responsibility
Supports leadership teams by providing accurate data and operational support necessary to manage sites effectively and achieve annual organizational goals.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
