Oracle Cx Specialist Master

Deloitte • Cleveland, OH • 14h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on February 2, 2026.

Work You'll Do

As an Oracle CX Specialist Master on the Sales & Service team, you will be responsible for leading field service transformation programs from sales through delivery, with a focus on Oracle Field Service and Oracle CPQ.

You will partner with Sales and Service leaders to identify, shape, and close Oracle CX opportunities, including field service and CPQ initiatives.

You will lead multi-disciplinary teams to deliver high-quality implementations, integrations, and enhancements across the Oracle CX suite.

You will develop thought leadership, sales collateral, and market-facing assets that differentiate Deloitte.

You will advise client executives on field service operating models, process design, and platform roadmaps aligned to business outcomes.

You will establish delivery standards, manage risk, and ensure engagement quality while identifying expansion opportunities at existing clients.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

8 years of experience in consulting or industry roles focused on customer, sales, service, or commercial transformations.

6 years of experience in field service operations using Oracle Field Service and Oracle CPQ, including configuration and deployment on large-scale programs.

6 years of experience leading multiple project teams simultaneously, including responsibility for scope, budget, timeline, quality, and stakeholder management.

Bachelor's degree (BS or BA) or 4 additional years of experience in lieu of a degree.

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.

Limited immigration sponsorship may be available.

Preferred :

Prior experience at a Big Four or global consulting firm delivering Oracle CX programs.

Hands-on experience with Oracle CX products beyond OFS and CPQ (e.g., Service, Sales, Commerce), including integrations with middleware and downstream systems.

Demonstrated experience with SDLC methodologies (Agile, Scrum, SAFe, or similar) and tooling (e.g., Jira, Azure DevOps), including backlog management and release planning.

Proficiency with Microsoft Office applications for executive-level deliverables (PowerPoint, Excel, Word, and Visio).

Oracle certifications in Field Service, CPQ, or CX (please specify).

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,400 to $253,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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