Customer Service Representative

Robert Half • Milwaukee, WI • 2d ago

Description We are looking for a motivated Customer Service Representative to join a dynamic non-profit organization based in Milwaukee, Wisconsin. In this contract to permanent role, you will play a key part in delivering exceptional service to clients and customers, ensuring their needs are met efficiently and professionally. This position offers an excellent opportunity to contribute to a meaningful cause while honing your customer service skills.

Responsibilities:

Respond promptly to inbound customer calls, addressing inquiries and resolving concerns with professionalism.

Process orders accurately and efficiently, ensuring all details are properly documented.

Provide clear and concise information about products, services, and organizational initiatives.

Maintain detailed records of customer interactions and transactions in the system.

Collaborate with team members to ensure customer satisfaction and seamless service delivery.

Handle outbound calls as needed to follow up on customer requests or provide additional support.

Identify and escalate issues requiring advanced assistance to the appropriate departments.

Continuously seek opportunities to enhance the customer experience and improve processes.

Stay up-to-date with organizational policies, procedures, and service offerings.

Ensure compliance with all relevant protocols and standards during customer interactions. Requirements - Proven experience in a call center or customer service role.

Strong communication skills, both verbal and written.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Proficiency in order entry and maintaining accurate records.

Comfortable handling inbound and outbound calls.

Familiarity with basic computer applications and customer relationship management (CRM) software.

High level of patience and empathy when dealing with customers.

A positive attitude and commitment to delivering exceptional service. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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