Customer Service Technician

Brightspeed • Randolph, WI • 8h ago

JOB REQUIREMENTS: Company Description At Brightspeed, we are reimagining
how people live, work, play and connect by providing fast, reliable
internet connections and an awesome customer experience in twenty states
throughout the Midwest and South. Backed by funds managed by Apollo
Global Management,our vision is to accelerate the upgrade of copper to
fiber optic technologies, bringing faster and more reliable internet
service to many rural markets traditionally underserved by broadband
providers, while delivering best-in-class customer experience. Be a part
of the team that will make this vision a reality....designing and
building a world class fiber network and creating a customer experience
second to none. Check us out on the web! Job Description Brightspeed is
looking for a Customer Service Technician to join our team! As a
Customer Service Technician, you will be performing installation,
maintenance and troubleshooting of high-speed internet, video and voice
networks including associated wiring and equipment. You will also be
maintaining and repairing outside plant facilities within assigned
geographic service areas. In this important roleyou may be required to
work varying shifts that include mandatory overtime, weekends, and
holidays. As a Customer Service Technician your responsibilities will
include: Installing, maintaining, and troubleshooting of high-speed
internet, video and voice networks including associated wiring and
equipment Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable,
working in utility access holes or controlled environmental vaults
(CEV), and locating buried telephone cables Observing all safety rules
and regulations Assisting other technical personnel in the performance
of their duties when requested Actively supporting sales and marketing
related activities Directing customer facing work and sales
referralsQualifications WHAT IT TAKES TO CATCH OUR EYE: High School
diploma or equivalent experience Ability to distinguish colors on
facilities Ability to handle 28 footextension ladders (up to 75 lbs.
routine work) and utility access hole covers (up to 150 lbs.) Ability to
successfully complete service tech boot camp training, POTS/DSL
installation/repair, cable splicing/maintenance, basic transmissions,
air pressure, and HSI installations (self and full) Basic computer
skills including MS Office applications Ability to work in confined
spaces (e.g. attics, crawl spaces, utility... For full info follow
application link. Brightspeed is an Equal Opportunity Employer. All
qualified applicants, regardless of race, color, religion, sex, sexual
orientation, gender identity and/or expression,
marital/partnership/civil union status, family or parental status,
national origin, disability, military/veteran status, or any other
factor, are encouraged to apply and will receive equal consideration
based on merit, qualifications, and business need. ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8AEB1A3A47A84896

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