Customer Service Representative

Aston Carter • Houston, TX • 8h ago

Job Title: Representative, Customer Service - Skilled

Job Description

Provide customer services related to sales, sales promotions, installations, and communications. Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws. Develop organization-wide initiatives to proactively inform and educate customers and create improvement plans in response to customer surveys. This role requires knowledge acquired through experience, specialized education, or training, and involves working within clearly defined procedures and guidelines.

Responsibilities

Maintain good customer relations and resolve customer claims and complaints effectively.

Provide customer services for sales, sales promotions, installations, and communications.

Develop organization-wide initiatives to proactively inform and educate customers.

Create improvement plans based on customer survey feedback.

Follow clearly defined procedures and guidelines in decision making.

Essential Skills

Minimum of 2 or more years of experience in customer service.

Proficiency in SAP, Salesforce/Service software, and Genesis software.

Experience in a call center environment.

Additional Skills & Qualifications

Basic understanding of work routines and procedures in customer service discipline.

Work Environment

This is a remote position with working hours from 9am to 5:30pm PST (7am - 3:30pm CST). The role involves managing a call and email queue and submitting 15-25 repair orders a day.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 12, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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