Customer Service Representative

TEKsystems • Houston, TX • 3h ago

Job Description

In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers' inquiry is resolved on the first call.

Research and problem solve to determine suitable actions to deliver our customers with solution driven results.

Be proactive, follow up as needed to ensure one contact resolution.

Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.

Embrace challenges and demonstrate capacity for growth.

Handles situations, which may require adaptation of response

Assist customers with billing inquiries and educating on energy consumption.

Records and processes commitments on customer's accounts as appropriate.

Assist customers with online account and mobile app request.

Meet performance metrics and schedule adherence requirements daily.

Assists with providing direction and guidance to less experienced team members

Qualifications

3+ years of call center experience (inbound or outbound calls)

5+ years of customer service experience

Experience working in the utility or energy is a plus

Willingness to work onsite/in office full time

Reliable transportation

Schedule

Onsite: Monday-Friday; 7am - 6pm

We provide comprehensive training to ensure our Customer Service agents are prepared to deliver exceptional customer experience.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Houston,TX.

Application Deadline

This position is anticipated to close on Feb 5, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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