IT Endpoint Analyst
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IT Endpoint Analyst
Salary
$34.94 - $47.67 Hourly
Location
Stillwater, MN
Job Type
Full Time
Job Number
26-00025
Department
Information Technology Dept
Division
Enterprise Support Services
Opening Date
01/28/2026
Closing Date
2/8/2026 11:59 PM Central
Description
Benefits
Questions
JOB SPECIFICS
This position works in a team environment for the Enterprise Support Services Division within Information Technology. The IT Endpoint Analyst provides advanced support for endpoint hardware and all connected peripherals. This role will also administer support for all county standard endpoint software and specialized departmental software. The IT Endpoint Analyst will provide entry-level network file and application server administration as required. This position will collaborate with customers to provide technical support and solutions, identifying recurring hardware and software problems and make recommendations for prevention and resolution.
DESIRABLE EXPERIENCE:
Paid work experience managing desktop and mobile endpoints using enterprise device management tools such as Microsoft Intune, SCCM/MECM, Jamf, or similar platforms
Paid work experience diagnosing and resolving complex endpoint issues that impact multiple users or departments, including imaging, deployment, or large-scale workstation remediation efforts
Paid work experience providing technical support directly to end users, including communicating technical information clearly and professionally to non-technical staff
Paid work experience working in a team environment building and maintaining relationships with co-workers from a variety of cultural and ethnic backgrounds who have different personalities, interests, and abilities
Paid work experience providing paid technical support for Windows endpoint operating systems, Microsoft Office/Microsoft 365 applications, and Active Directory in a professional environment
Experience maintaining IT inventory and asset records, including tracking hardware and software, updating databases, and assisting with procurement, decommissioning, and redistribution of IT equipment
SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.
HOURS / DAYS: 8:00am-4:30pm Monday through Friday. On Site at least 4 days per week. Work schedules (hours and days) and location are subject to change based on department needs.
ANTICIPATED HIRING RATE: $34.94 - $41.30 Hourly
E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\Participation\Poster\Eng\Es.pdf)
Right to work Poster
JOB SUMMARY
The Endpoint Computing Analyst installs, configures and maintains computer workstation hardware, software and peripheral equipment, conducts maintenance needs assessments, plans and implements maintenance upgrades and training programs. Collaborates with computer users to identify and resolve hardware and software operational problems.
EMPLOYMENT CRITERIA
MINIMUM QUALIFICATIONS: This position requires a Bachelor's degree in Information Technology or related field and four (4) years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience, OR an Associate degree in Information Technology or related field and six (6) years of experience installing, configuring and maintaining computer workstation hardware, software and peripheral equipment or related experience, OR an equivalent combination of education and job-related work experience that totals eight (8) years of experience installing, configuring and maintaining computer workstation hardware, software and peripheral equipment or related experience.
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined.pdf) outline essential business and professional traits necessary to perform this job.
Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
Provide inclusive and equitable service to all members of the community with dignity and respect.
Demonstrate support for the County's diversity, equity and inclusion program.
Promotes a culture of continuous quality improvement in the workplace.
Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
Demonstrates knowledge of commonly used end-point computing hardware and software components.
Hardware includes Desktop PCs, laptops, tablets, mobile devices, and peripheral devices.
Software includes Operating systems for noted hardware devices, common productivity software, drivers for peripherals, communications/network configuration.
Demonstrates skill in troubleshooting hardware and software problems.
Demonstrates skill in installing, configuring, maintaining and testing hardware, software and peripheral equipment.
Demonstrates knowledge of MS Configuration Manager.
Demonstrates knowledge of VDI.
Demonstrates knowledge of Mobile Device Management tools.
Demonstrates ability to explain technical concepts to non-technical users.
Demonstrates ability to research new hardware and software.
Demonstrates skill in project and time management.
DUTIES & RESPONSIBILITIES
Provide user workstation support.
Install and configure endpoint computing hardware, software, and peripheral equipment.
Conduct maintenance needs assessments and plans.
Implement and coordinate hardware and software maintenance schedules including patching, cleaning, data recovery, upgrades and testing.
Collaborate with computer users to provide technical support and to assist in the resolution of software and hardware problems.
Identify recurring hardware and software problems and recommends plans for prevention and resolution.
Maintain security of hardware and software by implementing virus and software scans, updates and other required security protocols.
Research and test new workstation support technologies.
Technology instruction.
Evaluate training requirements.
Develop materials and facilitate user training (computer operations, multimedia, web, email, security, backup, software use, and file and maintenance of end point computing devices, etc.).
Advise users about workstation technology and make recommendations.
May create or assist with creation of end user documentation.
Train and mentor less experienced staff.
System Administration support.
May assist with systems administration functions (managing user accounts and profiles and maintaining hardware and software inventory and licenses).
May assist with Security patch management.
May create application installation packages for enterprise deployment.
May serve as a project manager (defines scope, plans, organizes and directs project teams involved in large or complex systems hardware or software projects).
May serve as a functional team coordinator or lead (schedules, monitors, guides and participates in installing, configuring, analyzing, monitoring and maintaining systems software, hardware and related applications systems).
May assist with annual inventory.
May assist with procurement process.
Performs other duties as assigned.
Essential functions: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, and 22.
WORK ENVIRONMENT
The work will involve remaining in a stationary position for extended periods of time, although the incumbent will need to move about inside the office to access files or equipment from time to time and may occasionally need to travel to other sites to perform work or interact with other professionals. The ability to operate and interact with computers or other office equipment, via keyboard, mouse, touch screen, or another Human Interface Device (HID) is required. The incumbent will be exposed to noise and a regular flow of people around an office environment, assigned to changing priorities and occasionally required to work outside of typical business hours to meet project deadlines, or be available on an on-call basis for special projects or to provide support. The incumbent may occasionally need to move or transport moderately heavy objects, such as computer equipment and peripheral, unbox, install, inspect, troubleshoot and repair computer equipment, position themselves to inspect and maintain computer equipment under desks, beneath raised flooring, above suspended ceiling, in data closets, cabling channels/trees, or equipment racks.
Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.
For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .
For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .
01
Please indicate below whether you possess these minimum qualifications:
A Bachelor's degree in Information Technology or related field and four (4) years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience
An Associate degree in Information Technology or related field and six (6) years of experience installing, configuring and maintaining computer workstation hardware, software and peripheral equipment or related experience
An equivalent combination of education and job-related work experience that totals eight (8) years of experience installing, configuring and maintaining computer workstation hardware, software and peripheral equipment or related experience.
None of the above
02
If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)
03
Do you have paid work experience managing desktop and mobile endpoints using enterprise device management tools such as Microsoft Intune, SCCM/MECM, Jamf, or similar platforms?
Yes
No
04
Please describe your role and the names of the employer(s) where you gained this experience.
05
Do you have paid work experience diagnosing and resolving complex endpoint issues that impact multiple users or departments, including imaging, deployment, or large-scale workstation remediation efforts?
Yes
No
06
Please describe your role and the names of the employer(s) where you gained this experience.
07
Do you have paid work experience providing technical support directly to end users, including communicating technical information clearly and professionally to non-technical staff?
Yes
No
08
Please describe your role and the names of the employer(s) where you gained this experience.
09
Do you have paid work experience working in a team environment building and maintaining relationships with co-workers from a variety of cultural and ethnic backgrounds who have different personalities, interests, and abilities?
Yes
No
10
Please describe your role and the names of the employer(s) where you gained this experience.
11
Do you have paid work experience providing paid technical support for Windows endpoint operating systems, Microsoft Office/Microsoft 365 applications, and Active Directory in a professional environment? This includes installation, configuration, patching, troubleshooting, end-user support, user and computer account management, group policy administration, and authentication troubleshooting.
Yes
No
12
Please describe your role and the names of the employer(s) where you gained this experience.
13
Do you have experience maintaining IT inventory and asset records, including tracking hardware and software, updating databases, and assisting with procurement, decommissioning, and redistribution of IT equipment?
Yes
No
14
Please describe your role and the names of the employer(s) where you gained this experience.
Required Question
Employer
Washington County (MN)
Address
14949 62nd Street North Stillwater, Minnesota, 55082
Phone
651-430-6081
Website
https://www.washingtoncountymn.gov
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