Customer Service Representative

Robert Half • Chappaqua, NY • 3h ago

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Chappaqua, New York. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and providing efficient support. The ideal candidate will possess strong communication skills and the ability to manage multiple tasks effectively.

Responsibilities:

Respond promptly and professionally to incoming customer inquiries via phone or email.

Process and manage order entries with accuracy and attention to detail.

Handle inbound and outbound calls to address customer needs and provide solutions.

Maintain a thorough understanding of company products and services to assist customers effectively.

Collaborate with internal teams to resolve customer issues and escalate concerns when necessary.

Ensure all customer interactions are documented appropriately for reference and reporting.

Demonstrate a proactive approach in identifying opportunities to improve customer service processes.

Work within established guidelines to meet performance and quality standards.

Provide clear and concise information to customers regarding policies, procedures, and product details. Requirements - Proven experience in customer service or a related field.

Strong proficiency in order entry and data management systems.

Excellent verbal and written communication skills.

Ability to handle high volumes of inbound and outbound calls efficiently.

Detail-oriented with strong organizational skills.

Capability to work independently and collaboratively in a team environment.

Familiarity with general office software and technology.

A positive attitude and commitment to delivering exceptional service. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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