PMO Operations Manager

Insight Global • Englewood Cliffs, NJ • 1d ago

Job Description

Administer and support Jira, Confluence, and other Atlassian tools: permissions, schemes, workflows, custom fields, templates, dashboards, integrations

Manage security and compliance across our business applications, (Azure AD), audit logging, environment strategy (dev/test/prod), and change control processes

Manage integrations and data flows between applications (via APIs, webhooks, middleware) ensuring consistency, security, and reliability

Act as the owner of the enterprise application stack: evaluate new SaaS tools, upgrades, and migrations (including Jira, Confluence, Smartsheet and emerging AI capabilities)

Partner with functional stakeholders (PMO, engineering, product, design) to translate business needs into system configurations, optimizations, and automations

Monitor system performance, log issues, and proactively troubleshoot application or integration failures

Enforce role-based access control, data security policies, and governance protocols across applications

Participate in change management, releases, and onboarding/offboarding processes

Be on the rotation for support / incident response for critical systems when needed

Ensure tools enable consistent delivery, governance, and executive reporting across the portfolio

Define and enforce PMO Tooling standards for planning, prioritization, tracking, and reporting

Build and maintain dashboards, templates, and reporting structures for leadership and agile teams Drive adoption and effective usage through training, best practices, and enablement

Build and maintain dashboards, templates, and reporting structures for leadership and delivery teams

Drive adoption and effective usage through training, best practices, and enablement

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of direct experience working with Atlassian Jira and Confluence

Excellent oral and written communications; ability to adapt messaging for diverse audiences

Industry experience in new/interactive digital media and publishing

Experience in establishing Project Management processes in forming environments

Strong problem-solving/facilitation skills

Experience operating and influencing others in a matrix organization - Bachelor's degree or equivalent experience

Strong analytical and troubleshooting skills, with a proactive approach and ability to prioritize multiple initiatives in a fast-paced environment

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