Account Creation Specialist

Vivint • Utah, Utah • 12h ago

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Role: As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.

Starting pay: $18.00/hr

Essential Functions/Responsibilities:

Answer calls/emails from internal Vivint employees

Troubleshoot sales tools/apps (No experience needed with tools prior to training)

Answer questions regarding standard sales processes at Vivint

Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary

Required Skills:

Proficient communication skills (verbal and written)

Friendly disposition - White glove Customer Service

Excellent problem-solving skills to determine the best plan of action

Must be able to multi-task while using different internal programs

Ability to adapt to system/process changes quickly while retaining new information

Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)

Knowledge of Salesforce is preferred, but not necessarily required.

Minimum Requirements:

Must be at least 18 years of age

Ability to pass a background check

Be able to @type a minimum of 35 wpm

Must be able to work 2 Saturdays per month

If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)

Been in current position minimum of 90 days.

Required Working Conditions:

Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.?

Have a quiet and private location from which to work?

Must be able to provide your own equipment. This entails:

A computer (laptop or desktop) no older than 5-7 years

(Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) ?

Computer must run Windows 10 or higher

Computer must have at least 8 GB RAM, 16 GB recommended

Computer must have a webcam.

A USB wired headset equipped with a microphone.?

Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds?

Must have a wired internet connection

A second monitor is strongly recommended if a laptop is being used

An external mouse (if using a laptop)

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Vivint

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