IT Applications and Integration Specialist

The Research Foundation for SUNY • Albany, NY • 9h ago

Location: Albany, NY Category: Information Technology Posted On: Mon Jan 26 2026 Job Description:

Reporting to the Manager of Application Development, the IT Applications and Integration Specialist serves as the primary technical administrator and subject matter expert for the Team Dynamix (TDX) and other third-party platforms. This position is an on-site position located in downtown, Albany, New York.

Team Dynamix supports the IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) initiatives. This position is responsible for configuring, maintaining, optimizing, and continuously improving the Team Dynamix ecosystem to enhance service delivery across the enterprise.

The selected candidate will possess critical thinking skills to assess situations and information effectively when problem-solving. It is essential that the IT Applications and Integration Specialist selected be adaptable and capable of working within a fast-paced, highly collaborative environment to succeed in this role. Additional attributes of a successful candidate include being a highly motivated self-starter with a drive for continuous learning and growth, as well as a commitment to improving the support of innovative technologies in a multi-cloud & on Prem environments.

DUTIES AND RESPONSIBILITIES:

The role manages day-to-day platform administration for TDX and other third-party systems, including user management, security roles, permissions, service catalogs, forms, workflows, and automation rules.

Designs and implements custom applications, workspaces, and dashboards to meet departmental requirements.

Performs regular system maintenance, updates, and supports patches in coordination with vendor release schedules while monitoring system performance and managing integrations.

Collaborate with stakeholders to design and implement ITIL-aligned service management processes encompassing incident, request, change, problem, and knowledge management workflows.

Creates and optimizes project templates, resource pools, and portfolio management structures while building and analyzing service metrics and KPIs to identify improvement opportunities.

Provides comprehensive training and support to TDX users across the enterprise through sessions, training materials, user guides, and knowledge base articles while serving as tier 2/3 support for complex platform issues.

Partners with ITS leadership and end users to understand business requirements, facilitate requirements gathering sessions, and translate needs into technical solutions.

Participates in designing, developing, implementing, and optimizing a TDX Conversational AI chatbot to enhance self-service, automate service requests, and improve the end-user support experience.

Participates in IT governance committees and coordinates with the TDX vendor for support, feature requests, and roadmap planning while building relationships with peer institutions to share best practices.

Serve as the point of contact for RF web services with the campus users and SUNY System administration.

Responsible for RF web services error resolution by working in conjunction with the Business analysts.

Monitor the Oracle Enterprise Management (OEM) tool to review the status of the inbound/outbound web services and take appropriate action as needed.

Other duties as assigned.

Job Requirements:

Minimum Qualifications:

Bachelor's degree in IT, computer science, business information systems, or related fields; or equivalent combination of education and experience.

At least two years of experience with ITSM system administration, preferably TDX.

Knowledge and experience in requirement gathering and use case analysis.

Ability to solve complex technical problems and communicate the solution in non-technical terminology to various audiences.

Ability to interact and work with staff at all levels of the organization.

Excellent written and verbal communication skills.

Ability to work independently and in a team environment.

Ability to project professionalism over the phone, video, and in person.

Commitment to always providing superior customer service.

A willingness to take initiative and continuously learn about new features and technologies in an ever-changing industry.

Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment.

Thorough knowledge of Office 365 Suite (Word, Excel, PowerPoint, Project, etc.).

Preferred Requirements/Knowledge, Skills, and Abilities

Completion of TDX Foundations Module or completion of vendor-provided TDX training

Experience in TDX Integration Platform as a Service (TDX iPaaS)

ITIL Foundation certification or higher

Experience in IT system administration in higher education

Experience with change management and technology adoption strategies

Experience with workflow design

Knowledge of higher education business processes and academic technology environments

Customer service orientation with patience for supporting users at various technical skill levels

Knowledge of third-party systems, like Jaggaer eProcurement

Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences

Excellent problem-solving and analytical thinking abilities

Proficiency in web technologies (HTML, CSS, JavaScript, and API's)

Familiarity with integration methods, including iPaaS, webhooks, and web services

Proven ability to manage multiple projects and priorities in a fast-paced environment

Collaborative mindset with ability to work effectively across departments and stakeholder groups

Additional Information:

Compensation for this position: The compensation for this role is between $61,782 - 71,891. The pay will depend on a variety of factors that may include but are not limited to experience, education, training, and certifications.

Go to Apply

Software Engineer

Teradata • Albany, NY • 1d ago

IT & Engineering

1d ago

Go to Apply

Associate Director, Enterprise Architect

KPMG LLP • Albany, NY • 1d ago

IT & Engineering

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our cli...

1d ago

Go to Apply

Senior Software Engineer

Eliassen Group • Albany, NY • 2d ago

IT & Engineering

Senior Software Engineer Anywhere Type: Contract Category: Engineer Industry: Government Workplace Type: Remote Reference ID: JN -012026-105136 Date Posted: 01/21/2026 Shortcut: http://careers.eliassen.com/BVvddd Descrip...

2d ago

Go to Apply

Senior Software Engineer

New York Independent System Operator • Rensselaer, NY • 3d ago

IT & Engineering

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across...

3d ago

Go to Apply

Lead Software Engineer

Public Partnerships LLC • Latham, NY • 3d ago

IT & Engineering

Lead Software Engineer (Latham, NY) May Telecommute Design, testing and document software systems. Convert functional specifications into technical specifications suitable for code development. Evaluate users requests fo...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.