Req ID: RQ213246
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret
Public Trust/Other Required: None
Job Family: Data Science and Data Engineering
Skills:
ServiceNow Implementation,ServiceNow IT Service Management,ServiceNow IT Service Management (ITSM),ServiceNow Now Assist for Creator,ServiceNow Platform
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are seeking an innovative ServiceNow Developer to join our corporate Alliance team. You will develop and implement cutting-edge service
management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/NowAssist capabilities for large-scale government infrastructure. This is a hands-on role for developer who think beyond standard implementations and deliver breakthrough solutions under tight timelines.
ServiceNow Development & Architecture
Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modules
Build custom applications and integrations that extend platform capabilities
Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
Develop Strategy Management solutions for federal IT modernization roadmaps
Create reusable components and platform frameworks to accelerate future implementations
CMDB & IT Asset Management
Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
Build CMDB integration pipelines connecting legacy systems to ServiceNow
Establish data governance and CI lifecycle management processes
Optimize asset intelligence for compliance reporting (FedRAMP, DoD Impact Levels)
Healthcare Service Management
Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
Implement SLA management for healthcare SLAs with escalation and reporting
Create dashboards and KPIs for healthcare IT operational metrics
Performance & Optimization
Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
Implement caching strategies and query optimization for enterprise deployments
Conduct platform audits and remediation of technical debt
Innovation & Problem-Solving
Think beyond standard implementations, bring creative solutions to complex requirements
Evaluate emerging ServiceNow capabilities and propose innovative applications
Proto@type solutions quickly and iterate based on user feedback
Champion best practices and mentor junior developers on advanced techniques
Technical Documentation & Knowledge Transfer
Create comprehensive technical documentation for custom development
Develop runbooks and operational procedures for support teams
Conduct knowledge transfer sessions with client teams and federal IT staff
Experience & Certifications
5+ years of ServiceNow development experience (certified ServiceNow Developer preferred)
Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
Deep experience with JavaScript, GlideScript, and ServiceNow APIs
Experience with integration platforms (REST/SOAP APIs, middleware solutions)
Track record of successful large-scale ServiceNow implementations
Technical Skills
Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
Database design and optimization for enterprise scale
Integration architecture and API development
SQL proficiency for direct database queries and optimization
Understanding of IT operations, service management, and healthcare IT domains
Professional Attributes
Fast-moving, results-oriented mindset-delivers quality solutions quickly
Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
Strong problem-solver who handles ambiguity and complexity
Excellent communication skills for cross-functional federal teams
Proactive learner committed to staying current with ServiceNow releases and industry trends
Clearance
Must be able to obtain and maintain a Top Secret clearance.
Due to the need for a Top Secret clearance, US Citizenship required
Location: Hybrid to the Falls Church, VA office and willing to work in office a minimum of three (3) days per week
GDIT IS YOUR PLACE:
? 401K with company match
? Comprehensive health and wellness packages
? Internal mobility team dedicated to helping you own your career
? Professional growth opportunities including paid education and certifications
? Cutting-edge technology you can learn from
? Rest and recharge with paid vacation and holidays
The likely salary range for this position is $142,792 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
