Back to Jobs search

Business Development Rep - Service - Part Time

Hendrick Automotive Company • Franklin, TN • 16h ago

Darrell Waltrip Honda

Location: 1430 Murfreesboro Rd, Franklin, Tennessee 37067

Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

Log all customer comments into Dealership Management System

Schedule follow-up contact if no appointment is made in Dealership Management System

Confirm scheduled appointments with future customers.

Post scheduled appointments on appointment board in the Business Development Center.

Re-schedule "no-show" customer appointments.

Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

Maintain and update customer changes in database.

Contact current customer base on current marketing incentives.

Respond to customer website request (internet inquiries).

Contact internet clients via e-mail and phone to schedule a sales or service appointment.

Notify necessary departments to inform of appointments set.

Forward any customer concerns to the correct department Manager and follow-up.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Maintains accurate timekeeping record in timekeeping system.

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

v up to 3 years

o 3-5 years

o 5+ years

Education/Work Experience:

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel. Strong interpersonal and skills.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Account Manager (Southeast)

Dodge Construction Network • Nashville, TN • 3h ago

Management & Administrative

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers wil...

3h ago

Go to Apply

Account Management Professional

Humana • Nashville, TN • 3h ago

Management & Administrative

Become a part of our caring community and help us put health first The Account Executive - Group Medicare is responsible for growing membership within existing accounts and for directly managing business relationships wi...

3h ago

Go to Apply

Marketing Data Operations Analyst

Zoom • Nashville, TN • 4h ago

Management & Administrative

Team Summary: The Marketing Data Operations Team covers the management and maintenance of the infrastructure that provides the Marketing Database for the organization. This also involves the processes and procedures used...

4h ago

Go to Apply

Senior Data Engineer (Clearance required) - Oracle Consulting Services

Oracle • Nashville, TN • 4h ago

Management & Administrative

Job Description We are seeking a highly experienced and motivated Senior Data Engineer join our Consulting Services organization on an exciting new contract. The Senior Data Engineer role will be part of a team of Applic...

4h ago

Go to Apply

Manager, Sales Training & Operations, TMTT

Edwards Lifesciences • Nashville, TN • 5h ago

Management & Administrative

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative...

5h ago

Go to Apply

Manager Learning Operations

HCA Healthcare • Nashville, TN • 5h ago

Management & Administrative

Description Introduction Do you want to join an organization that invests in you as a Manager Learning Operations? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support ou...

5h ago

Go to Apply

Subaru Express Service Technician

Hendrick Automotive Company • Franklin, TN • 16h ago

Management & Administrative

Darrell Waltrip Subaru Location: 1450 Murfreesboro Rd, Franklin, Tennessee 37067 Summary: The Lube Technician is responsible for performing express lube duties on vehicles. Supervisory Responsibilities: This job has no d...

16h ago

Go to Apply

Subaru Express Service Technician

Hendrick Automotive Company • Franklin, TN • 16h ago

Management & Administrative

16h ago

Go to Apply

Procurement Analyst, Entry Level

Cayuse Holdings • Nashville, TN • 16h ago

Management & Administrative

Overview The Work The Procurement Analyst plays a pivotal role in ensuring the effectiveness and efficiency of the procurement process, supporting organizations in acquiring goods and services. This role will prepare, re...

16h ago

Go to Apply

Manager, Practice Transformation

CVS Health • Nashville, TN • 16h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.